Delivering and leading managed services, project/programme and change transformation and recruitment solutions to add value to future proof their growth and values strategy

Leading a team IT professionals for IT Managed Services and Programme Delivery, delivering Service Management, programme management and Cloud Services helping business work smarter and realise their opportunities to maximise their business.- Onboarding new clients deploying best practices and commencing new services- Planning and execution of the transition of new services from incumbent clients to Meritum Cloud Services and maintaining the transition plan.- Maintaining monthly governance with both external and internal stakeholders with the goal of exceeding service delivery standards- Ensuring all service KPI'S and SLA's are adhered to

- Leading IT Operations teams for 110 different clients supporting 17 languages in 16 countries.- Restoring IT services for high-volume first and second line incidents.- Leading new business visits with prospective customers and business owners maximizing sales and revenue opportunities.- Execution of process transitionS from the host market to the Global Delivery Centres- Maintaining the transition plan, recruiting and, on-boarding new hires,.- Developing training material and plans, monitoring the learning curve to ensure a seamless knowledge transfer.- Managing the monthly P&L- Actively monitoring Production Management KPIs to optimise efficiency opportunities and slash direct costs. - Maintaining monthly governance with both external and internal stakeholders exceeding service delivery standards- Completing regular development conversations with direct reports providing coaching and development opportunities to grow the skills to develop their careers- Creating the future strategy for the Service Desk and executing Service Delivery, through process standardisation, automation AI and robotics - Designing and leading the new site Service desk Operations and strategy for Fujitsu's second city site in Poland and growing operations from zero to over 150FTE in one year.

- Leading multiple operations teams from IT Operations Banking Operations Commercial Banking and Personal Banking on-boarding teams, Security and Fraud Operations, Customer Due Diligence, Know Your Customer and Financial Crime Compliance Operations supporting 9 languages and 19 countries. - Planning and execution of process transition from the host market to the the Krakow GSC- Maintaining the the transition plan, - Recruiting and on-boarding new hires, - Developing training plans and material, monitoring the learning curve to ensure a seamless knowledge transfer.- Leading Retail, CMB and Investment account opening and KYC teams and requirements for International customers from al segments. - Managing the monthly P&LMonitoring Production Management KPIs to optimise efficiency opportunities to slash operating costs.- Chairing monthly governance with both external and internal stakeholders with the goal of exceeding service delivery standards- Completing regular development conversations with direct reports providing coachingand development opportunities in order to grow their skills

Leading 4 global teams in Hong Kong, United Kingdom, USA and India. Responsible for cross border end to end on-boarding of Retail Banking customers across 38 countries

- Leading the end to end delivery of the project lifecycle for the centralisation of the 38 International Banking Centres to 4 Global Centres of Excellence. - Designing and deploying of the new Target Operating Model in 4 global locations- Slashing operational costs by circa 19 million USD.

- Designing and implementing new savings products for retail banking customers. - Key projects include design and deployment of a fully automated on boarding for savings accounts for Internet Banking customers. - The project delivered an increase in savings balances of 6 Billion GBP - Slashed operational costs by 1.25 million GBP.

- Transitioning Back Office operational activity from UK Operations to Global Service Centres. This included the - Managing the end to end project lifecycle - Deployment and knowledge transfer of UK Banking Operations activity to Global Service Centre team

Managing a team of 40 FTE processing International Cheque Negotiations and Collections, passing credit and debit transactions over customer accounts and performing cheque cancelations and signature verification activity.

Responsible for processing of domestic and International Payment instructions. Duties included domestic CHAPS payment processing International payment processing and responding to domestic payment enquiries through the telephone help desk.