Piotr Duszkiewicz Email & Phone Number

Rybnik, woj. Śląskie, Polska

Wrocław, woj. Dolnośląskie, Polska

The role was split between management and technical activities.Management activities:- Applying ITIL standards in service delivery department- Coordinating work in support teams (developers, system-administrators, testers included), prioritization of tasks, defining the impact, escalating issues- Maintaining daily contact/relationship with customers via.

Wrocław, woj. Dolnośląskie, Polska

- Applying Incident and Problem Management for multiple nordic customers- Coordinating support teams in order to investigate the cause of an incident and suggest corrective and preventive actions- Analyzing Incidents and preparing Root Cause Analyses (RCA)- Following Incident and Problem Management process as described in ITIL- Arrange technical conference.

Wrocław, woj. Dolnośląskie, Polska

-First line of support for a big french customer- SNCF-Shift leader, responsible for work of a small team-Backup of Team leader, responsible for escalations and direct contact with French client during an absence of Team Leader-Performing training courses for new employees-Solving crisis situations in a cooperation with support teams-Having regular.

Wrocław, woj. Dolnośląskie, Polska

-Supervising servers and monitoring TIVOLI consoles-Receiving phone calls, registering and classifying incidents-Coordinating work between French branches of national railway operator SNCF-Resolving small technical issues-Providing regular reports on issues and working conditions

Paris

University Of Lisbon (Portugal), Faculdade De Letras, Students Exchange, Received Scholarship, International Relations

Master, Internation Relations

Studies In French Language

Bachelor'S Degree, International Relations