Corporate sale / Solution Business:- Coordinate sales and business initiatives and integrate sales process across the company in the market- Determine clients’ current and future needs, creating customized solutions and closing sales for retained and incremental revenue- Generate sophisticate sales proposals- Communicate and report sales plans and actions taken- Keep a record of all communications with customers and update the informationDeputy CRM Manager is ensure:- team performance is met target churn assigned by Management annual.- to manage team properly and delegate task to the right person with effective controlling and managing mechanism on churn, debt collection, service quality control and billing response.- to coach and train staff such as negotiation skill, product knowledge, customer objections, and skillful in problem solving.- to make a proper and realistic planning and anticipate churn rate which is going to affect revenue and number of connections and thread from competitors.- to manage staff punctual, work quality and cost.Quality service assurance is ensure:- understands about workflow, work procedure and all company system (BS2, Call Power…)- control and monitor call log completed by call center team. - Understand well about technical problem and Escalate to the right department. - customer who don’t satisfy service be escalated to related department on time. Problem must be solving until customer get satisfaction. - Finding solution for customer who complaint and corporation with call center team ensure customer get satisfaction with our quality and service before close call log.