Corporate And Commercial Sales Team Leader
CurrentMotivate and coaching internal sales advisors on how to achieve business sales targets.Manage team member's KPI'sSupporting team members to increase sales through training on sales techniques.Develop and coach effective questioning skills to understand a prospects needs.Giving feedback on call structure and closing skills through remote listening and side by side coaching.Develop action plans to increase performance and productivity of underperforming individuals.support… Show more Motivate and coaching internal sales advisors on how to achieve business sales targets.Manage team member's KPI'sSupporting team members to increase sales through training on sales techniques.Develop and coach effective questioning skills to understand a prospects needs.Giving feedback on call structure and closing skills through remote listening and side by side coaching.Develop action plans to increase performance and productivity of underperforming individuals.support incentives to improve sales and cross sell opportunities.critiquing appointments to ensure quality is maintained.recruiting sourcing CV's, interviews, and appointments.Building relationshipsDaily activity management.Plan for, implement and manage the sales Strategic Plan within designated areaAnalyze query and complaints trends and suggest solutionsPrepare periodic reports and presentations on project progress, issues and progress against timeline reports / updates.Monthly audits and work in progress checksBuild and maintain relationships with external and internal stakeholdersMonitor and review productivity targets and reports generatedEnsure that SBIB vehicle is well-positioned at all timesMaintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goalsMeasure and monitor service delivery compliance of team.Maintain people practices in line with organizational guidelines, policies, culture and valuesManage effective cost control in the core processes and ensure adherence to financial and corporate policies and proceduresComply with governance controls to reduce risks.Initiate change and continuous improvement in work processes, procedures and schedules Show less