Dr. Pius Estermann Email & Phone Number

Zürich, ZH, CH

Zurich, Switzerland

Zürich Und Umgebung

Engagement and Delivery Manager for financial services customers. Acquisition of business and management of programs. Deliver appropriate innovative end-to-end services.

Greater Zurich Area

A newly founded company wants to establish itself in the market with innovative services in the field of intelligent customer management.Tasks: Support portfolio definition and negotiations with partners. Development omnichannel contact centre integration architecture for enterprises. Development of purpose-oriented transformation model for transformations.

Zurich, Switzerland

Additional growth is to be generated in the area of Customer Interaction Management. Tasks: Build serviced companies into trusted partners. Identify and realize sales opportunities. Due to the permanent customer contacts additional take over account management role (consultative sales) for serviced banking customers.Results: Sales of consulting and project.

Zurich, Switzerland

The entire supply chain from lead via opportunity, proposal, project up to and including operation of the service in the area of customer interaction management of a well-known company must be realised in high quality and as cost-efficiently as possible. The “ad-hoc” mentality that has prevailed up to now must be replaced by a structured and at the same.

Zurich, Switzerland

A major bank wants to build a market-leading multichannel contact centre for the retail banking sector. The contract will be divided into four projects. The first includes the development of a four-system infrastructure and the realisation of live chat functionality. The second project will integrate a comprehensive case management system from various.

Zurich, Switzerland

The fast-growing business of a leading international cruise company requires suitable worldwide sales channels to achieve the required sales. At the same time, the productivity of the employees shall be increased.Tasks: Definition, design, implementation and successive roll-out of a new market-leading contact centre solution in eleven European and four.

Berne, Switzerland

The company would like to take a first step towards integrating 3rd party services which can be sold to end customers. Additionally, they would like to be able to provide paid network resources to 3rd parties.Tasks: Working out technological foundations for the integration of a 3rd party cloud service and as an application example. Development of a.

Berne, Switzerland

The packaging of the cluster releases of the company is very cumbersome. There are long discussions about which projects are implemented in which releases and the planning reliability for the Customer Facing Units (CFU) is insufficient. Market priorities are not adequately addressed.Tasks: The process for packaging cluster releases needs to be redesigned..

Berne, Switzerland

The company wants to completely transform its existing infrastructure to IP and replace its legacy systems. This requires a complete rebuild of the entire IT stack (CRM, order entry, order decomposition & orchestration, activation and assurance) for order processing. The large project (> 100 project employees, > 50 Mio/year) has already been started and.

Berne, Switzerland

Planning of the IT cluster releases.Definition and implementation of a new project portfolio management approach.Achievements: Optimally utilised cluster releases to the satisfaction of the internal business units.

The Hague, Netherlands

Project manager for the setup of an international PMO comprising four companies as a service hub in a large outsourcing project.Results: Fully functioning international PMO.

Berne, Switzerland

Project manager for the implementation of an SAP ERP solution (incl. asset management and business process re-engineering).Results: Fully functional ERP solution.

Berne, Switzerland

Consultant and IT solution architect for the definition of a new solution for the construction and operation of the client's network infrastructure. Consultant and IT solution architect in an IT consolidation and optimisation programme (new solution of the service fulfilment business). Project manager for a new self-care solution at a mobile service.

Zurich, Switzerland

Consultant and IT solution architect for the definition of SAP business solutions on mobile devices. Project manager for the definition and configuration of pre-configured standardised SAP CRM software packages for the SME market. Project manager for the development of the eBanking solution at a major Swiss bank.Achievements: Definition of new innovative.

Zurich, Switzerland

Development of the market launch concept of an IP-based multimedia contact centre in the USA including sales training. Technology development of a new adaptive hearing aid generation and technical consulting of the developers.Setup of a research group for new technologies. Winner of the award of the foundation Technopark Zurich, 1999.Results: Successful.

Doctor Of Technical Science, Signal And Information Processing Laboratory

Dissertation: Analysis and design strategy of adaptive filters in the frequency domain with proof-of-concepts in hands-free phones and.

Dipl. Nds Ethz In Management And Business Systems Engineering, Business, Management, Marketing, And Related Support Services

Specialisation: Innovation Management. Diploma thesis: Market introduction concept of an IP-based contact centre in the USA.

Masters Degree, Communications Technology

Dipl. Electrical Engineer Eth, Electrical Engineering

Specialisation: Communications engineering, cryptography.