Piyush Arora Email & Phone Number

Weert, The Netherlands

- Planning & executing credit Limit reviews for Customer portfolio in 16 Operating units for 11k customers on Oracle R12- Document & evaluate new credit applications, review and align established customers credit lines- Credit Underwriting: Prepare risk assessments and present to CXO level with a clear and consistent approach for major deals including analyzing prospective customers’ quantitative (financial statements, projections, etc.) and qualitative (market and industry analysis, main competitors) variables- Providing a firm credit risk management for trade customers (spread over 50 countries) of 15 sales offices within Europe and Africa- Operational support: weekly calls with Country Managers, Sales, Finance & Collections. Visit customers’ locations to review financial statements/opportunities as required- Supporting CEO, CFO, Finance managers & Sales leaders with customer Risk assessment - Comprehensive package that provides strong support for conclusions regarding Credit Risk management

Breda Area, Netherlands

Domain – Finance - Accounts Receivables- Worked as a Project manager in the financial division of General Electric (GE Capital WCS). WCS provides GE industrial businesses with improved cash-flow management and risk transfer through fully integrated accounts receivable servicing and financing- Delivered 35+ projects worth ~$1.5 Bn. USD of Accounts receivable & factoring over the last 4+ years in this role- Lead cross-functional project teams such as Functional owner, IT – Development & testing, Operations, Quality, HR, Training, Compliance, Risk, Logistics required to successfully integrate projects- Presented projects to Change control committee for project review & change approvals- Managed projects under triple constraints Time, Scope, Cost along with high standards of quality, meeting all stake holder expectations- Effectively complied with Project Governance & GE Project Execution frameworks- Managed communications & coordinating between business teams from both sides- Risk Management - Prepare Risk mitigation plan, escalating risks to the right level at the right time PMO Administrator:- Supporting PMO lead and project managers with Reporting and tracking on projects resources, time lines, progress. Facilitated documentation & communication across functions & project teams- Weekly/Monthly Communication with Leadership (CXO), Functional Leaders, Project Leader regarding project updates/challenges & help required- Provided PMO support to project team of 10+ Project managers; managing total ~25 projects at any point - Created capacity utilization tracker and resource optimization tracker for team- Project Governance; ensuring all projects follow Project execution framework and documentation process

Gurgaon, India

Domain – Procure To Pay - Material Requirement Planning & Buyer Client : Catalent Pharma Solutions- Remote Transition & Operating Material Requirement Planning & Buyer profile for Australia & US.- Leading a team of 2 People for MRP & Buyer profiles, 2 PO Generation, 1 Inventory Mgt.- Expediting/De-expediting orders to ensure no production halts & avoiding Under-Stocking & Over-Stocking situation. - Working on System Recommendation (JDE) & Coverage Report Tool to take decision on buying the right quantity of the Item.- Interaction with suppliers on daily basis to track Short Items, Late PO, Order Conformation & Other routine work. - Placing purchase orders & ensuring optimum performance of two bin system.- Evaluation & Publishing Supplier Performance Report on Monthly Basis.Team Management:- Successfully Handling a Team of 5 members- To handle work allocation, work related Issues, Performance Management.- Working closely with team to ensure timely delivery of work.Achievements: - Successfully Transitioned Knowledge & Established the MRP & Buyer Profile.- Improved Delivery Performance to Catalent’s Customers.- Designed Coverage Report for optimum purchase quantity considering confirmed demand, open purchase orders and inventory on hand.- Further expanding the Business on the basis of performance.

Gurgaon, India

Domain – Data Analytics & Reporting Client : GE Healthcare Roles & Responsibilities:- Preparing Monthly Dashboard for Travel & Living expenses filed by Healthcare Sales & Marketing IITS employees in U.S.- Preparing Sales funnel report showcasing deals within various stages for different business verticals.- Preparing reports & charts for senior leadership meeting for high level view.- Automation of report by creating macros to save daily man hours and improving accuracy of report by reducing manual intervention.- Creations of workflows for all queries that need to be sent to Genpact.- Rolling out training module for Policy for employees benefit and post training assessment for 100% training compliance. - To Provide Sales management with a Bi weekly summary of GE Travel Reservation for all IITS S+M and to give a performance matrix to ensure savings and minimize the defects associated with Air Travel.

Gurgaon, India

Domain – Reporting & CRMClient : GE MoneyRoles & Responsibilities:- Assisting Service Delivery Manager in inbound Contact center for U.K. Client ensuring SLA’s are met- Planning & scheduling staff as per Business requirements for 120 FTE Process- Preparing different reports on Daily basis extracting data from CMS, RTA, TCS. for real time assessment of SL- Central coordination of incident reporting and invoking escalation procedures and inbound call re-routing

Gurgaon, India

Domain – Customer ServiceClient : GE MoneyRoles & Responsibilities:- Handling Inbound Customer Service & Payment Calls.- Dealing with credit cards, loans and handled retail sales & promotions.- Training & Mentoring new agents to come up the learning curve.- Assisted in the ACHT Reduction project.- Achieved EE’s and have been consistently delivering performance from the second month of Production.- Promoted to Service Delivery Analyst on Basis of Performance & Knowledge.

India

Domain : Customer ServiceClient : TargetRoles & Responsibilities: Handling inbound customer service calls for Pre-Sales, Sale & Post sales queries. Received appreciations from client & end customer for Call takers excellence. Preparing Reports for team & taking process improvement initiatives

Bachelor'S Degree, Bachelor Of Commerce

High School

Project Management Program

Currently pursuing the course from Project Management Institute USA.

Master Of Business Administration (M.B.A.), Mba Finance

Harvard Management Mentor Program

 Business Acumen; Feedback Essential; Change Advocacy  Developing Self Excellence; Change Management; Effective Time Management .