With 18 years of global experience, I'm a seasoned Technical Program/Project & Service Delivery Manager specializing in Business Transformation. My expertise spans IT infrastructure and application projects, encompassing Cloud adoption and migration, data center migration, and the development of diverse tools and applications.I am well-versed in implementing various cloud models - Public, Private, and Hybrid - and proficient in agile methodologies like Scrum, Waterfall, and Agile. My strength lies in managing the entire project lifecycle, ensuring excellence in all Process Groups - Initiation, Planning, Execution & Monitoring, Controlling, and Closure, with a keen focus on Time-Cost-Resource-Risk management.Throughout my career, I've successfully managed technical teams across multiple geographies in India, acting as the point of escalation for delivery issues. I excel in integrating project-level status reporting, enabling consistent performance reporting across all projects.My commitment as a team player, combined with rational thinking, has allowed me to simplify complexities, mitigate risks, resolve issues, and meet competing deadlines under pressure. I also provide thought leadership in ITSM and ITIL process development, focusing on current positions, roadmaps, and strategic directions.My technical expertise encompasses a wide range, from wired line Voice & Data, PRI, Lease Line, MPLS, ISP Business, Transmission (SDH/PDH), FTTH rollout & Planning, OSS/BSS, Voice (TDM/IP), Broadband & Hosting Technologies, Data Center Business, and Cloud Services (AWS & Azure, Public, Private, and Hybrid), to IoT and Mobility Products.My certifications include AWS® Solutions Architect Associate, PMP®, PRINCE2® Practitioner, CCSA®, and an MBA in Marketing Management. I hold a CCNA certification and an M.Sc. in Electronics.As a Program/Project & Service Delivery Manager, I bring a wealth of experience in planning and executing Telecom and Global IT infrastructure projects and service deliveries. I've held key positions at renowned organizations like Rakuten Symphony, R P NET SERVICES PVT. LTD., Bharti Airtel Limited, and Hughes Communications India Ltd.I've received numerous awards and recognition for my contributions, including Best Project Manager, Silver Award, and Customer Centricity Awards.I am committed to achieving excellence in every project I undertake and look forward to new challenges and opportunities in the field of Business Transformation and IT Service Delivery.Let's connect and explore possibilities together!