Priyanka Patel Email & Phone Number

Windsor, On, Ca

Windsor, Ontario, Canada

Dynamic Logistics Billing Analyst with over two years of experience in managing billing processes and ensuring financial accuracy within logistics operations. Skilled in data analysis, financial reconciliation, and process improvement, I leverage ERP systems to streamline invoicing and enhance operational efficiency. Committed to delivering exceptional customer service and compliance with industry regulations, I analyze trends to identify cost-saving opportunities and support strategic decision-making.

Vancouver, British Columbia, Canada

As a Junior Account Executive at Positrace, I played a key role in driving client engagement and supporting account management efforts within the global fleet management industry. My responsibilities included:- Client Relationship Management: Developed and maintained strong relationships with clients, ensuring their needs were met and addressing inquiries promptly.- Sales Support: Assisted in identifying new business opportunities and supported the sales team in executing strategies to achieve revenue targets.- Needs Analysis: Collaborated with clients to assess their requirements, providing tailored solutions that enhanced operational efficiency and customer satisfaction.- Cross-Functional Collaboration: Worked closely with various departments to streamline processes and improve service delivery.- Performance Tracking: Monitored account performance and provided actionable insights to management, contributing to strategic decision-making.Through my proactive approach and commitment to excellence, I contributed to the growth and success of the organization while enhancing client experiences.

Vancouver, British Columbia, Canada

As an Account Manager at Rayacom Group of Companies, I was responsible for driving client satisfaction and managing key accounts within a dynamic business environment. My key contributions included:- Client Relationship Development: Cultivated and maintained strong relationships with clients, ensuring their needs were effectively met and expectations exceeded.- Strategic Account Management: Developed and implemented tailored account strategies to maximize client retention and drive revenue growth.- Sales Team Support: Collaborated closely with the sales team to align strategies and enhance performance, contributing to achieving quarterly sales targets.- Implementation of ZOHO CRM: Successfully introduced and integrated ZOHO CRM into the organization, streamlining workflows and improving data management, which enhanced sales team efficiency and client interaction.- Performance Analysis: Monitored account performance metrics, providing insights and recommendations to optimize service delivery and client satisfaction.- Problem Resolution: Proactively identified and resolved client issues, ensuring a seamless experience and fostering long-term loyalty.Through my strategic approach and commitment to excellence, I contributed to the overall success of the organization and the growth of client partnerships.

Vancouver, British Columbia, Canada

Assisting in the day-to-day operations of the retail store, ensuring smooth and efficient functioning.Supporting the Store Manager in staff management, training, and scheduling.Providing exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.Managing inventory levels, restocking products, and overseeing merchandising displays.Assisting in sales and revenue growth through upselling and cross-selling strategies.Implementing store policies, procedures, and compliance with safety standards.Monitoring employee performance and providing feedback and coaching.Contributing to a positive work environment, fostering teamwork, and maintaining morale.Assisting in financial management, including cash handling, deposits, and budget tracking.Handling administrative tasks such as payroll, scheduling, and reporting.Ensuring visual merchandising standards are met to enhance the store's aesthetics.Supporting loss prevention efforts and inventory control measures.Implementing marketing and promotional initiatives to drive foot traffic and sales.Resolving customer complaints and concerns with professionalism and efficiency.Performing opening and closing duties, including security checks and cash register reconciliation.

India

Leading a high-performing customer service team dedicated to providing exceptional service.Ensuring the highest level of customer satisfaction and loyalty by addressing inquiries, resolving issues, and overseeing a seamless travel experience.Managing executive-level customer relationships and catering to their unique needs and preferences.Collaborating with cross-functional departments, including flight operations, cabin crew, and ground staff, to ensure a smooth travel process.Handling customer complaints and concerns with a focus on resolution and customer retention.Monitoring and analyzing customer feedback and service metrics to identify areas for improvement.Developing and implementing strategic initiatives to enhance the customer service experience and exceed service standards.Managing and maintaining the airline's loyalty program and benefits for executive customers.Assisting in crisis management and contingency planning to ensure the safety and well-being of passengers.Ensuring compliance with industry regulations and safety standards.Playing a pivotal role in enhancing the airline's reputation for superior customer service.