Peter Finlay Email & Phone Number

Auckland, New Zealand

The Pandemic's has passed, momentum is gaining. Along the way, I've settled into a new home and experienced the birth of a new little joker... Well, from a support capacity at least - it's what I do best!As the Support Team Lead at Hapara, I play a pivotal role in guiding and empowering the support team to ensure exceptional service delivery and customer satisfaction.Day to day, I am responsible for Support Team Leadership, Technical Support Escalations, Workflow Optimization and Training, Customer Experience Enhancement, Technical Documentation, and Project Management.I leverage my expertise across all Hapara products, collaborating closely with the Director of Support and Implementation, to lead the team effectively.

Auckland, New Zealand

What a Global Pandemic of a year, 2020 sparked a lot of internal reflection and rescoping of life goals! Even amongst the serious situation, this joker managed to find a path of positives and joy which lead to relocating home to New Zealand.Now situated back in the Auckland office, one of my new responsibilities is to bridge the link between user base and Engineering/Product teams by analysing, quantifying and triaging feedback, frustrations, bugs, improvements, questions, suggestions - all of it.The Pandemic has really highlighted the value in making complex things simpler, I'm blown away daily by the resilience of people around me. What a year!

Norwich, England, United Kingdom

The team's doing great, it's time for a new leader to step up and inject some fresh humour into the act. I'm hitting the road, smoke and mirrors, it's hard to tell which timezone I'm in because I'm in them all.From March 2017, I travelled the United States and Europe before settling in Norwich, UK as a base to continue travelling EU from, returning to NZ in November 2020.As a recognised Subject Matter Expert within the Hāpara community, my main responsibility is supporting the Customer Support Director to lead the team and our user base to success. I maintain internal tools and workflows, analysing and quantifying needs for continuous improvement. My never-ending goal is to make complex things simpler, working as an integral part of Hapara to ensure continuity and stability for users.

Auckland Nz, Redwood City Us

Now I'm leading a global team of joke-tellers - who trusted me with this responsibility, I can barely pick a shirt that doesn't clash with my shoes.The Hapara support team empowers users with solutions they need. We work closely with Product and Development teams, implementing creative ideas to improve the user experience. I focus on overcoming challenges with teamwork, dedication and communication; working hard today to work smarter tomorrow.

Auckland, New Zealand

I want a larger audience, so I sit down with another Joke-teller and he thinks my jokes aren't bad! Now I'm not just telling jokes in New Zealand, but 40+ countries around the world! It's not easy translating jokes into so many languages, but I have the perseverance and hunger to learn.

Auckland, New Zealand

I've been improving my jokes and have a great idea, how about I share my jokes with a bigger audience!? I step into a role influencing entire call centres telling jokes, dinner has never been so funny. I stick at this for 5 odd years, becoming a joke-spert.- Recognised broadband subject matter expert, providing complex support both internally and externally including site visits across NZ.- Data analysis, insights and trend reports of core driver data.- Continuous process improvement (Kaizen), process mapping, creating and updating SOPs.- Call centre queue management, roster planning and traffic management.- Planned and unplanned Outage Management.- Siebel CRM implementation and support.

Auckland, New Zealand

After delivering outstanding results over a year in a temping role, I'm hired full time and move buildings to begin an Inbound Support and Retention role. Now you're calling me during dinner, but I'm telling the same jokes. I invest in a joke book to expand my joke-cabulary and this fires up my passion for continuous improvement.

Auckland, New Zealand

In a nutshell, I was that guy that called you during dinner to ask about how your services were going. I apologised for interrupting your dinner and shared an awkward joke. You laughed, I laughed, I upgraded your services to better suit your needs. It was a great time.