Paul Tseng, Cspo Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

• Core Product Manager of Broadridge Digital Information Onboarding (BDIO) product, recipient of the Digital Innovator of the Year Award at the 2018 Wealth Professional Awards• Drove the self-service product vision by connecting business strategy, customer values, and market dynamics• Managed a portfolio of clients to ensure successful implementation, legacy migration, and post-support• Engineered a core feature to securely and efficiently transfer documents from BDIO to any EDMS vendor• Developed and led multiple cross-functional teams - providing tactical objectives, hosting sprint planning sessions, prioritizing the product backlog, and, driving testing and delivery

Burnaby, Canada

• Own ERP implementation projects for multi-million USD customer accounts• Implement process improvements through data automation by coding SQL scripts• Work with senior management and key stakeholders on mapping business processes and identifying opportunities to enhance operational efficiency• Lead change management by developing functional testing plans and running training sessions with the clientele core team and end-users, providing them with the knowledge to take ownership and leverage software capabilities• Perform root cause analyses for operational challenges through various tests, using SQL for issue resolution• Create Business Requirements Documents for custom modifications, using JIRA to track progress

• Consistently ranked amongst the top 1% in the branch for customer service and top 5% in the Pacific Region • Handled customer requests and complaints effectively in a timely and professional manner, showing strong communication and problem-solving skills in high peak demand hours• Coached coworkers on sales conversations, analyzing customer profiles, identifying and creating opportunities; which lead to an increase in coworkers sales performance by 35% in three weeks• Possessed strong knowledge of Canada’s banking policies, operations, and understanding of TD's product offerings and services

• Adaptability and patience essential as instructors adjust teaching methods based on each student’s English level, improving student engagement and involvement • Increased ability to multitask to assist students in a timely manner and correct their assignments

• Performed competitive intelligence, analyzing competitors’ product offerings and pricing strategies• Implemented marketing strategies to target the Chinese market by partnering with university student organizations and advertising online• Coordinated a language exchange program, partnering local English speakers with international students