Patrick Johnson Email & Phone Number

United States

Design, Implement, and support GenesysCloud (Formally PureCloud) in a multi-region fault tolerant voice network which includes Session Border Controllers, Media Gateways and other SIP based products. Perform integrations with CRM systems, Chat/Voice Bots, Survey providers, Workforce Management Solutions, Reporting services and Call Analytics, Backend systems to support intelligent call routing and data analytics. Build custom Data Actions, Embedded Framework, Web Services, and Genesys Cloud Client Applications. Very well verses in Genesys Cloud API's and with tools such as Archy, GCX CLI, CX as Code.

United States

Design, Implement, and support GenesysCloud (Formally PureCloud) in a multi-region fault tolerant voice network which includes Session Border Controllers, Media Gateways and other SIP based products. Perform integrations with CRM systems, Chat/Voice Bots, Survey providers, Workforce Management Solutions, Reporting services and Call Analytics, Backend systems to support intelligent call routing and data analytics. Build custom Data Actions, Embedded Framework, Web Services, and Genesys Cloud Client Applications. Very well verses in Genesys Cloud API's and with tools such as Archy, GCX CLI, CX as Code.

Remote / Virtual Office

Design, Implement, and support GenesysCloud (Formally PureCloud) in a multi-region fault tolerant voice network which includes Session Border Controllers, Media Gateways and other SIP based products. Perform integrations to CRM systems, Chat/Voice Bots such as Google DialogFlow and Amazon Lex, Survey providers, Workforce Management Solutions, Reporting services and Call Analytics, Backend systems to support intelligent call routing and data analytics. Work in Genesys Cloud Developer to create custom data actions using REST API to extend and customize GenesysCloud. Perform troubleshooting and provide assistance with QOS monitoring and proper setup of Data network, Voice VLANs, DHCP server and switch settings for all softphones, IP, and SIP phones. Administer best practices and maintain compliance with Local, State, and Federal regulations for telephony solutions.

Remote / Virtual Office

Implement and Support of Microsoft Skype for business, Audiocodes, Avaya IP Office, Polycom, Xima, and PureCloud solutions for a wide range of customers with a large number of different designs and needs. Implement and support to maintain SIP devices, IP devices, monitoring/recording software, Softphones, contact center solutions, Video teleconferencing, redundancy, and so much more. Perform troubleshooting and assistance with QOS monitoring and proper setup of Data network, Voice VLANs, DHCP server and switch settings for all IP and SIP phones. Administer best practices and maintain compliance with Local, State, and Federal regulations for telephony solutions.

Remote / Virtual Office

As an Implementation and Support Engineer I handled a large of number of projects from start to finish. I handled anywhere from the design/Programming, IVR/Call Flow’s, Server requirements and settings, ISP needs/design, as well as anything and everything that is needed or wanted from the Customer on each project. I also handled repairs, redesign, and consultation of any and all VOIP needs. Assist customers in identifying QOS issues and set up network correctly to handle both data and voice traffic without packet loss and other issues.

Jackson, Michigan Area

Install, maintain, retire, and repair all servers located in all Data center’s for Consumers Energy. Perform troubleshooting and make repairs on all servers, Fiber, Switches, Routers, and all other equipment located in Data Center and MDF. Performing vendor meetings and escorts for all Data Center needs. Data Center audits of assets and cabling. Secure destruction of sensitive electronics and security equipment.

West Columbia, South Carolina

Developed and administered telecommunication policies and procedures in compliance withlocal, State, and Federal government regulations. Oversee development or modification of various telecommunication services or systems. Coordinate the design, installation, maintenance, and upgrade of all Telecommunications and Data equipment along with all wiring infrastructure. Work with Construction Companies, electricians, and all affiliated vendors in the planning/delivering of various infrastructure needs for Data Centers, MDFs, IDFs, and wiring infrastructure. Prepared and performed telecommunication reports and expense reports. Coordinate the various marketing functions related to telecommunication services. Complete special marketing research studies as needed. Performed root cause analyst on past issues and their solutions. Managed and performed work schedules for all Field Technicians and some Helpdesk Coordinators.

West Columbia, South Carolina

Maintain/repair around 83 PBX's, Perform daily move add changes for all locations, trace and set up digital, analog, and VOIP phones, Maintain Voicemail servers, Maintain data network and wiring infrastructure, Perform repairs in the field on desktops, laptops, routers, Switches, time clocks, security cameras, printers, badge machines, WAP's, and any/all other devices in the field.

West Columbia, South Carolina

Create/close helpdesk and system Tickets, Add printers, scanners and other devices, Run virus/Spyware/malware scans removing all infections and maintaining up to date security, Createexchange/quickbooks/AHT/ allscripts and frameworks accounts, reboot and repair all servers, performtaped backups, setup and deploy laptops/desktops/IPAD's/cell phones/PDA's and other desired devices.

Telecommunications Systems Management, Telecommunications Management

Diploma, High School Diploma

Activities and Societies: Soccer, Football, and Paintball • 3 years on Student Government • 3 years on Mark Pride • Oranized blood drives.