Pete Owen Email & Phone Number

United Kingdom

Remote

• Managed 10+ projects to onboard client systems into Managed Service environment to ensure smooth integration of IT Services.• Responsible for investigation, diagnosis, and resolution of client hardware & software incidents, creating detailed documentation to allow other staff to carry out any remedial actions necessary.• Work in partnership with global clients to deliver working solutions to defined SLA deadlines.• Responsible for supporting global client's large infrastructure… Show more • Managed 10+ projects to onboard client systems into Managed Service environment to ensure smooth integration of IT Services.• Responsible for investigation, diagnosis, and resolution of client hardware & software incidents, creating detailed documentation to allow other staff to carry out any remedial actions necessary.• Work in partnership with global clients to deliver working solutions to defined SLA deadlines.• Responsible for supporting global client's large infrastructure environments, primarily through delivery of third level technical & operational support for server hardware and platform software.• Perform root cause analysis to identify underlying problems, monitoring, and optimisation of infrastructure performance.• Liaison with customers and client application teams to diagnose, investigate and resolve issues found.• Undertook regular audits to identify key trends to improve IT Services in place.• Provided Unix/Linux system installation and patching of client systems and performed system performance monitoring/tuning where needed.• Advise and ensure application of OS patches, updates, and security fixes are installed to maintain system integrity and minimizing vulnerabilities.• Provide IT expertise and third line support to Global clients on complex technical issues, advising and coordinating resources as needed.• Resolved complex issues, applying troubleshooting and critical thinking to address numerous technical solutions.• Advised on equipment failures and potential repairs to restore functionality.• Supported management decision-making with expert-level technical guidance.• Delivered Service Review presentations to clients and stakeholders to illustrate details and requirements to ensure provision of IT Services were current.• Systems: HPe 9000 & Itanium Servers, SAN Storage Systems & Tape Libraries. VMWare virtual machines.• Operating Systems: HP-UX 11i v1/2/3, Red Hat Enterprise Linux 7/8/9. Show less

Wooburn Green

Potentially transistioning from MCSa to Park Place Technologies after acquisition.Continuing my role of Technical Services Consultant after CSA Waverley became a member of the Maindec group in 2012.Working within the CSA Waverley/Maindec Technical Services team assisting the support and maintenance of national customer's infrastructure environments and services including Unix/Linux configuration and administration.Providing internal and external customers with excellent… Show more Potentially transistioning from MCSa to Park Place Technologies after acquisition.Continuing my role of Technical Services Consultant after CSA Waverley became a member of the Maindec group in 2012.Working within the CSA Waverley/Maindec Technical Services team assisting the support and maintenance of national customer's infrastructure environments and services including Unix/Linux configuration and administration.Providing internal and external customers with excellent customer service, providing technical support for new and existing projects. Show less

Wooburn Green

Responsible for supporting customer's large infrastructure environment, primarily through the delivery of third level technical & operational support for server hardware and platform software.Investigation and resolution of hardware & software incidents, performing root cause analysis to identify underlying problems, monitoring and optimisation of infrastructure performance. Liaison with customers and client application teams to diagnose, investigate and resolve hardware and… Show more Responsible for supporting customer's large infrastructure environment, primarily through the delivery of third level technical & operational support for server hardware and platform software.Investigation and resolution of hardware & software incidents, performing root cause analysis to identify underlying problems, monitoring and optimisation of infrastructure performance. Liaison with customers and client application teams to diagnose, investigate and resolve hardware and software issues.Work in partnership with the client to deliver working solutions to deadlines.Executing system installation and patching at customer sites around the country and perform system performance monitoring/tuning. Show less

Bracknell

Leading technology integrator SCC acquired Kavanagh Systems in September 2010.During this period I continued to provide technical, administration, and configuration support to the existing customer base whilst transitioning to SCC processes and systems.

Manage customer's technical, administration, and configuration support issues relating to HP software & Citrix products and services in the Data Centre environment.Support for products on both Unix (HPUX/Linux) or Windows based systems.Part of a 24 x 7 on-call team who deal with customer managed services and/or technical support issues or escalations through to resolution.Visit customer sites to assist with new installations and to help resolve technical issues

Setup company in order to provide Unix Technical Support Services to medium to large corporate clients

# Working within the Unix Server Team providing 1st and 2nd level technical support for break fix reported incidents from application teams across a wide range of business areas.# Installed, managed and supported RHEL servers designed to meet the strict security standards.# Involved in system administration, system maintenance & release management, system support, system monitoring and system implementation.# Member of various projects working together with application teams to… Show more # Working within the Unix Server Team providing 1st and 2nd level technical support for break fix reported incidents from application teams across a wide range of business areas.# Installed, managed and supported RHEL servers designed to meet the strict security standards.# Involved in system administration, system maintenance & release management, system support, system monitoring and system implementation.# Member of various projects working together with application teams to analyse, clarify & develop new products & solutions to meet future customer needs. Show less

Working in the Global Unix Team providing Mission Critical & Technical services to various business units and teams within Masterfoods whilst adhering to strict change control directives.

# Responsibility for integration of HP-UX server into Windows NT domain environment# Planned installation & configuration of HP-UX 9000 series D260 server for an internal business unit# System administration activities for all business HP-UX servers throughout UK Sites# Planned and documented change over activities for WAN service provider# Installed, configured and supported ISDN-2 connectivity to customer site

# Implementation, maintenance, enhancement & support of the technical environment of PC's, communications and networked systems.# Gave advice on existing/new application products, affecting business growth policy decisions. Upgrading targeted computer hardware & software facilities# Providing 1st & 2nd line support to company PC users# Developing and maintaining network security & service delivery standards + standards for performance and disaster recovery. Producing system… Show more # Implementation, maintenance, enhancement & support of the technical environment of PC's, communications and networked systems.# Gave advice on existing/new application products, affecting business growth policy decisions. Upgrading targeted computer hardware & software facilities# Providing 1st & 2nd line support to company PC users# Developing and maintaining network security & service delivery standards + standards for performance and disaster recovery. Producing system documentation to Company standards# Management of client server network & inter site connectivity links# Analysed, designed, tested & implemented electronic purchase order & invoicing transaction system. Experienced at all levels of product development life cycle# Provided staff training on corporately used products and packages Show less

# Customer technical support# Coding & testing of complex programs# Responsibility for project enhancement, maintenance, generation & testing of Sales/Stock release systems# Designed/implemented flexible stock reporting package robust to customer needs# Customer technical support# Involved in all aspects of software life cycle from design, testing, implementation and Maintenance# Implementing QA procedures to maintain integrity of products through development life… Show more # Customer technical support# Coding & testing of complex programs# Responsibility for project enhancement, maintenance, generation & testing of Sales/Stock release systems# Designed/implemented flexible stock reporting package robust to customer needs# Customer technical support# Involved in all aspects of software life cycle from design, testing, implementation and Maintenance# Implementing QA procedures to maintain integrity of products through development life cycle# Involved in new development projects Show less

Used Pascal to write aviation fuel management systems for Shell and BP.

10/1985 - 11/1988 Software Engineer – Development & support of interactive systems10/1984 - 09/1985 Equipment Realisation Engineer – Prototype, main assembly, test & commissioning design & development support09/1980 - 09/1984 Technician Apprenticeship

Bsc (Hons) Computer Engineering

Hnc In Telecommunications & Electronic

Rya Power & Safety Boat Instructor