Pete Owen Email & Phone Number

United Kingdom

Remote

• Managed 10+ projects to onboard client systems into Managed Service environment to ensure smooth integration of IT Services.
• Responsible for investigation, diagnosis, and resolution of client hardware & software incidents, creating detailed documentation to allow other staff to carry out any remedial actions necessary.
• Work in partnership with global clients to deliver working solutions to defined SLA deadlines.
• Responsible for supporting global client's large infrastructure… Show more
• Responsible for supporting global client's large infrastructure environments, primarily through delivery of third level technical & operational support for server hardware and platform software.
• Perform root cause analysis to identify underlying problems, monitoring, and optimisation of infrastructure performance.

Wooburn Green

Potentially transistioning from MCSa to Park Place Technologies after acquisition.Continuing my role of Technical Services Consultant after CSA Waverley became a member of the Maindec group in 2012.Working within the CSA Waverley/Maindec Technical Services team assisting the support and maintenance of national customer's infrastructure environments and.

Wooburn Green

Responsible for supporting customer's large infrastructure environment, primarily through the delivery of third level technical & operational support for server hardware and platform software.Investigation and resolution of hardware & software incidents, performing root cause analysis to identify underlying problems, monitoring and optimisation of.

Bracknell

Leading technology integrator SCC acquired Kavanagh Systems in September 2010.During this period I continued to provide technical, administration, and configuration support to the existing customer base whilst transitioning to SCC processes and systems.

Manage customer's technical, administration, and configuration support issues relating to HP software & Citrix products and services in the Data Centre environment.Support for products on both Unix (HPUX/Linux) or Windows based systems.Part of a 24 x 7 on-call team who deal with customer managed services and/or technical support issues or escalations.

Setup company in order to provide Unix Technical Support Services to medium to large corporate clients

# Working within the Unix Server Team providing 1st and 2nd level technical support for break fix reported incidents from application teams across a wide range of business areas.# Installed, managed and supported RHEL servers designed to meet the strict security standards.# Involved in system administration, system maintenance & release management, system.

Working in the Global Unix Team providing Mission Critical & Technical services to various business units and teams within Masterfoods whilst adhering to strict change control directives.

# Responsibility for integration of HP-UX server into Windows NT domain environment# Planned installation & configuration of HP-UX 9000 series D260 server for an internal business unit# System administration activities for all business HP-UX servers throughout UK Sites# Planned and documented change over activities for WAN service provider# Installed.

# Implementation, maintenance, enhancement & support of the technical environment of PC's, communications and networked systems.# Gave advice on existing/new application products, affecting business growth policy decisions. Upgrading targeted computer hardware & software facilities# Providing 1st & 2nd line support to company PC users# Developing and.

# Customer technical support# Coding & testing of complex programs# Responsibility for project enhancement, maintenance, generation & testing of Sales/Stock release systems# Designed/implemented flexible stock reporting package robust to customer needs# Customer technical support# Involved in all aspects of software life cycle from design, testing.

Used Pascal to write aviation fuel management systems for Shell and BP.

10/1985 - 11/1988 Software Engineer – Development & support of interactive systems10/1984 - 09/1985 Equipment Realisation Engineer – Prototype, main assembly, test & commissioning design & development support09/1980 - 09/1984 Technician Apprenticeship

Bsc (Hons) Computer Engineering

Hnc In Telecommunications & Electronic

Rya Power & Safety Boat Instructor