Peter Justin Ramos Email & Phone Number

Metro Manila, Philippines

Ncr - National Capital Region, Philippines

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.• Sets up interviews between candidates and hiring managers.• Recruiting passive candidates, through phone calls, emails, and general relationship-building.• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

• Provided first level of screening to qualified candidates to a specific job order provided by the clients from US companies.• Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.• Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documented these interviews• Set up interviews between candidates and hiring managers• Involved in recruiting passive candidates, through phone calls, emails and general relationship-building.• Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions

Philippines

Team Lead Trainee (TLT)• Served as a role model to agents• Tracked and reported on team's performance• Identified road blocks that hinder agents from meeting client demands• Recognized and developed talent• Counseled agents and aligned their WIIFMs (What's In It For Me) to company goals• Performed administrative tasks (time card corrections, pay slip disputes, etc.)Team Coach• Directed agents to appropriate answers and effective solutions to product related inquiries or concerns• Conducted side by side observation to bottom and middle performing agents• Identified Specific Observable Behaviors (SOBs) affecting agent performance• Coached agent to understand SOBs, reinforcing positive behavior and redirecting negative behavior• Formulated actions plans with agent• Created modules and conducted learning sessions with agents• Evaluated performance by analysing agent metrics• Collaborated with team lead to formulate alternative action plans• Acted as Officer in Charge (OIC) in the absence of the team lead• Attended and facilitated calibration sessions meetingsOther roles:• Inbound and Outbound subject matter expert• New hire support team • Mentor for new Super Coaches• Consultant for Module Creation in the Team Coaches• Rewards and Recognition Staff• Customer Satisfaction Boot Camp Secondary POC• News Letter Staff and Contributor• Designer and Layout Artist for account initiativesProduct Trainer• Calibrated with HR Recruitment for agent profiling• Facilitated product training• Assessed if trainee meets minimum required skills before being endorsed to production• Conducted up-trainingCustomer Relationship Specialist (CRS) • Assisted customers with requests for information or basic vehicle troubleshooting • Processed and investigated product complaint and warranty concerns for escalation• Created brand enthusiasm• Reinforced brand loyalty• Built and strengthened customer and dealer relationship