Peter Ryckaert Email & Phone Number

Rochester, NY

Leader of a distributed international team providing software and infrastructure support for 100's of clients. Accountable for ongoing customer value as it relates to websites, hosted applications, mobile and tablet applications. Deploying more robust ITSM processes. We specialize in progressive infrastructure for clients but support a very diverse array.

Corning, NY

ITIL Change Management implementation. Business process optimization, documentation, definition and reporting. Consulting on Service Support functions for corporate IT division. Deployment of Change Advisory Board for critical daily global IT changes. Assessment and consultation on path forward for Incident Management process. Assuming role of Incident.

Pittsford, NY

Catalyst for proper application of CA Technologies software offerings to meet business objectives.- IT Management solutions (Cloud, capacity, service management)- IT Security solutions (Enterprise wide umbrella solutions)- Mainframe, distributed, virtual and cloud

Victor, NY

Integrated IT with sales, operations and marketing resulting in successful optimized business.Created multi-faceted digital marketing approach (Campaign Monitor, direct forum marketing) maximizing cost to sales ratio.Utilized IT as a profit center resulting in tremendous sales growth and diversity.Implemented backend systems (Multichannel Order Manager).

Fayetteville, Arkansas Area

Created strategic roadmap, streamlining business and IS processes following $5 billion IPO and many acquisitions. Directed operations for centralized national raised-floor data center serving PeopleSoft, e-mail, internet and other applications. Managed virtual team of 20+ IS professionals in large frame relay environment, supporting 1K+ users nationwide..

Managed 30 professionals in all aspects of computing infrastructure (UNIX, NT, Novell and DEC).Provided IS strategic direction of Kodak Equipment Manufacturing Division (5,000+ employees).Oversaw leading-edge LAN infrastructure, supporting mission-critical systems for 10 major business units.Brought massive Y2K remediation efforts completely current in 3.

Key in startup strategy (both business and information technology) for $14 million organization.Realized 90% increase in revenue through creative repackaging of services.Took startup customer base from zero to 2500 in less than 1 year.Reduced average problem-resolution time from 24 hours to 10 hours within 12 months. Increased consulting revenue 22%.