Sean Murray Email & Phone Number

Rochester, NY, US

Rochester, New York, United States

Rochester, New York Metropolitan Area

• Improved user engagement via all new experience empowering users control the way the flagship platform communicates directly to them. 10% in notification opt-ins and reduced cost to serve.
• Reduced live support cost at the enterprise level by 5% through a new self-service experience for creating and maintaining Admin user roles (system and custom) and their access permissions.
• Created a paperless opt-in experience saving millions in operating costs per year.
• 2022 Product + Design Conference Chair, getting 200+ Product and UX professionals together for 2 days of learning and growth
• Mentor for Business Analysts and Product Owners looking to improve their product practice and grow in their station.

Rochester, NY

• Created a multi-year Product Roadmap with the strategic goals of helping providers improve population health and achieving value-based care incentives by introducing a clinical data logging and reporting feature set.
• Designed a Billing Dashboard to improve the platform’s top value proposition by streamlining workflows for reconciling claims to government and private insurance. Reduced time to manage claim reconciliation by 25%.
• Implemented a Notification Center to improve engagement with platform alerts and ensure critical alerts, tasks, and notifications reached users. Read alerts improved 40%
• Launched a Budget Management solution to expand market growth in providers that supported individuals in self-direction programs. Resulted in 2 new contracts based on the self-direction feature suite and re-engagement.

Rochester, New York Area

• Head Coach, Men's Rugby Football Club
• Demand excellence from 30+ young men in D2/NSCRO college rugby competition.
• Level 200 Certified USA Rugby coachResigned due to family commitments.Volunteer Head Coach - 2013-2017.

Rochester, New York Area

• Introduced Paychex Time to close a major competitive gap in the Time and Attendance markets. 40k punches per week within three months of product launch
• Incorporated retirement management features into the flagship native mobile application. 10k user engagement per month.
• Instituted native operating system feature integrations (biometric authentication, push notifications, calendar integration). 500k push notifications sent per month, 75% adoption of biometric authentication.

Rochester, New York Area

• Executed the adoption of Google Analytics to create advanced user KPIs across all major platforms. 25 million hits per month.

• Pioneered use of the Apple iOS platform for business acceleration and sales force effectiveness (one of the first in the nation). Improvement of Net Promoter Score of 2% in Vision Care line of business.
• Designed and distributed high-impact mobile apps to meet business needs.
• Led deployment and use of a secure, tablet-based Board of Directors portal (including direct interaction with senior board members).
• Led use of a kiosk-based technology education and training system to advance technology support and user-group training.

• Created novel, approval-based workflows for a legacy Service Management application.
• Identified the root cause of major technology performance issues and improved existing workflow and approval structures.

Develop new functionality and create solutions for issues within the HP Project and Portfolio Management tool.

• Automated testing to create efficiencies in the ERP development life cycle.
• Implemented virtual desktops to accelerate automated data entry, increasing data entry rates by 25%.