Strong user experience design, operations, content strategy, and customer experience background. Proven ability to manage and deliver multiple, high-impact projects and deliverables on time under tight deadlines. Specific experience with:‣ Designing interaction and visual experiences across mobile, tablet, and desktop platforms‣ Performing user research, heuristic evaluations, contextual inquiries‣ Leading cross-discipline teams to deliver development-feasible experiences, features, and enhancements‣ Consulting for clients in ecommerce/retail, utilities, telecommunications, pharmaceutical & healthcareAdditional skills:‣ Contact center & marketing operations‣ Business requirements gathering‣ Agile software development‣ UX project management‣ Content management‣ Proposal generation, copywriting, technical writing‣ HTML, CSS, JavaScript‣ Adobe Creative Suite/Cloud‣ Abstract, Zeplin, Sketch, Axure RP