Peter Johnson Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Increment are technology specialists with a unique breadth of experience and depth of technical knowledge. We are passionate creatives that provide innovative solutions to modern business problems.We bring value from diverse backgrounds and paths. We are flexible and agile thought leaders; passionate technologists with broad experience who have honed our skills leading and transforming technology for iconic Australian enterprise and government organisations.Choose real, measurable, business improvement. Choose Difference.https://increment.inc/

Sydney, Australia

Mission: To empower entrepreneurs, managers and investors with the actionable insights and independent perspectives to proceed confidently. Applying machine learning to financial markets to enable autonomous, data-driven, and objective trade decisions. Still operating as internal R&D initiative that has undergone several evolutions as technology libraries themselves have evolved. 2013-2015 Delivered the following outcomes for the Commonwealth Bank of Australia: • Produced successful business case ("Sabre") for 3 year program to standardise and strategically uplift cyber security capabilities and governance Group-wide, including at international sites and subsidiaries [2014-2015].• Produced successful business case ("Runway") for Group-wide transformation of the end-user computing environment used by ~50,000 users worldwide [2013-2014].• Created mobile device strategy paper including undertaking quantitative data analysis and modelling [2013].• Conducted program milestone review and facilitated development of continuous improvement action plan [2015]. • Documented business stakeholder requirements for property refurbishments and user mobility enhancements [2013].

Sydney, New South Wales, Australia

• Accountable for portfolio of technology platforms including Digital Workplace, Property Technology, plus inhouse Azure/M365 Engineering team.• Owned delivery of Employee Digital Experience transformation that modernised foundational employee technologies to cloud-native Microsoft 365 (E5), Microsoft Managed Desktop, Windows 365, and established IT General Controls for Azure tenant holistically delivering cost reduction, risk remediation, and experience uplift benefits.• Owned Microsoft relationship including associated Enterprise Agreement and Unified Support Agreement• Established and chaired internal Artificial Intelligence Working Group to ensure alignment, share knowledge, and explore opportunities such as Microsoft Copilot Early Access Program and Azure OpenAI

Sydney, New South Wales, Australia

• Accountable for portfolio of technology platforms including Contact Centre, Digital Workplace, Property Technology (from March 2022), plus inhouse Azure/M365 Engineering team.• Owned delivery of Employee Digital Experience transformation that modernised foundational employee technologies to cloud-native Microsoft 365 (E5), Microsoft Managed Desktop, Windows 365, and established IT General Controls for Azure tenant holistically delivering cost reduction, risk remediation, and experience uplift benefits.• Owned delivery of Technology programme fitting out 17-floor tenancy in new Quay Quarter Tower building in Circular Quay• Owned delivery of Contact Centre transformation to CXOne• Owned Microsoft relationship including Enterprise Agreement and Unified Support Agreement• Owned Optus relationship including governance of key services

Sydney, Australia

Accountable for business and technical capabilities foundational to the end user experience and associated initiatives:• Digital Workplace Platform• Identity & Access Platform• Unified Communications & Contact Centre Platform• Owned delivery of Contact Centre transformation to CXOne• Owned delivery of Technology programme fitting out 17-floor tenancy in new Quay Quarter Tower building in Circular Quay• Produced strategy and business case for Employee Digital Experience transformation• Owned Microsoft relationship including Enterprise Agreement and Unified Support Agreement• Owned Optus relationship including governance of key services

Sydney, Australia

End-to-end accountability for business and technical capabilities relating to the employee experience:- Collaboration - O365 applications (Office apps, SharePoint, Skype, Teams etc)- End User Compute - devices, virtual desktops, SOE and applications- Microsoft ecosystem - Azure, Azure AD, O365 services, information governance, investigation and protection capabilities, security capabilities and controls

Sydney, Australia

Responsible for establishing a high performing team to change and support all aspects of the O365 Platform. Main Focus Areas: • Strategic Thinking – set the vision and roadmap for the Platform and support evolving the current offerings and capabilities • Thought Leadership - Remain abreast of new technologies and identify areas of improvement. Be a champion and advocate for continuous improvement and DevOps behaviours and processes • Team Leadership – provide leadership and initiative on a day to day basis in handling a diverse number of scenarios in a structured and consistent manner. This includes analysing the workload at hand and ensuring the work is delegated to team members as required. • Platform Management – Ensure the Platform remains current by performing regular upgrades and actively manage software licensing to ensure entitlements are not being breached • Environment Management – support projects by ensuring the environments used by the project teams are always operational and stable. • ITIL Service Operations Management – ensure performs functions such as event, request incident, change and problem management • Solution Delivery – establish a development capability to support design, development and testing of platform changes. • Continuous Improvement – demonstrate the capacity of improving delivery operational processes on an ongoing basis. • Financial Management – provide input into the application budget and review spend against budget monthly. • Stakeholder/Vendor Management – build relationships with key stakeholders and vendors for supported applications. • Knowledge Management - Develop and maintain up to date documentation. Actively share knowledge with other team members to achieve outcomes and grow our organisational capability

Sydney, Australia

Owned Property Technology (shared technologies deployed into physical locations) and Skype-based Unified Communications (UC) portfolios. Digital Workplace owned the ‘Office 365’ and ‘WorkPlace As A Service’ contracts for the entire Group (~55,000 users).• Service management accountability (build, change, run) including vendor governance and working through internally leveraged teams as necessary• Maintained close working relationships with key vendors such as Microsoft, Telstra, Optus, Dimension Data & HP• Arranged regular vendor discussions under NDA to ensure alignment of strategic roadmaps e.g. O365• Internal technology delivery partner for physical property changes and investigation of new technology options• Assisted with Office 365 business case development and strategic sequencing of workloads• Led vendor negotiation of multi-million-dollar managed print and unified communications contracts including undertaking quantitative modelling of proposals• Collaborated with vendors to standardise and simply both video conferencing and print services pricing• Explored, piloted and deployed new workplace technology patterns• Acted as internal technology delivery partner for physical property changes • Led department-wide review of internal cost breakdown and recharge constructs• Proactively established cross-functional working group to standardise unified communications which enabled accelerated commencement of Digital Workplace Platform’s Skype for Business project• Assisted Group-wide "Intrapreneur" initiative with access to Digital Workplace capabilities to increase engagement and interactivity• Conducted quantitative analysis of UC experience to identify opportunities to uplift user experience, including bottlenecks in shared infrastructure owned by other teams• Led development of, and vendor engagement for RFP relating to UC and Property technologies

Sydney, Australia

• Produced successful business case ("Sabre") for 3 year program to standardise and strategically uplift cyber security capabilities and governance Group-wide, including at international sites and subsidiaries [2014-2015].• Produced successful business case ("Runway") for Group-wide transformation of the end-user computing environment used by ~50,000 users worldwide [2013-2014].• Created mobile device strategy paper including undertaking quantitative data analysis and modelling [2013].• Conducted program milestone review and facilitated development of continuous improvement action plan [2015]. • Documented business stakeholder requirements for property refurbishments and user mobility enhancements [2013].

• Completed MBA with electives in leadership & motivation; business communications; people development; change management; and, sustainability (including tour of high performing organisations in Germany & Switzerland)• Completed consulting engagement to improve learning & development at Baxter Healthcare • Commenced PhD investigating relationship between organisational sustainability and financial performance• Travelled in Middle East (Egypt to Turkey), Central Europe, Great Britain & Scandinavia

The Institute for Sustainable Leadership is an independent non-profit organisation that promotes the science and practice of sustainable leadership through research and education. Sustainable leadership incorporates those behaviours, practices and systems that create enduring value for all stakeholders of organisations including investors, the environment, other species, future generations and the community.

Responsibilities:• CIO (acting) Jan-Mar 2008, Jan 2009 and as needed• Enterprise architecture - alignment of business, information and technology for strategic success• IT governance and risk management (ITIL & COBIT)• Consult on solutions to business problems and managing subsequent benefits realisation• Engage and manage a team of business analysis, quality assurance and project management personnel• Led technology stream of business systems transformation programme• Assist CIO with department management including producing regular reports to board of directors• Company delegate to CIO Executive CouncilAchievements:• Drove ITIL-based process improvement within IT department that increased productivity of development team through increased quality and resulted in halving the 2 year change backlog in 4 months• Led seamless integration of new ERP system with existing CRM and proprietary operational systems• Technical lead on vendor implementation of a new company website with backend integration capabilities• Proposal produced with CIO, for strategic transformation targeting increased customer intimacy, a 20% reduction in company bottom line, and a 20x increase in processing capacity, was approved by the board• Produced and delivered presentation about the purpose and activities of IT department to entire company

Responsibilities:• Technical design of ICT infrastructure and applications• Manage, mentor and support a development team of 15 people, including 2 leads• Assist business analysts to re-engineer business processes and define system requirements• Project delivery using of hybrid of waterfall (Prince2) and agile (Scrum) methodologies• Assist manager with department management including producing regular reports to board of directors • Company deputy delegate to CIO Executive CouncilAchievements:• Delivered enterprise-wide conceptual and logical data models aligned to strategic organisational objectives • Re-engineered many existing business processes for increased throughput and data integrity• Successfully led development team to deliver key programme milestones

Achievements:• Designed, developed and maintained core Java application architecture• Optimised business process implementations in consultation with business analysts• Implemented a development framework and platform based on continuous integration principles • Refined data model implementation to simplify development and improve long-term maintainability

• Participated in working group to define and implement an intra-departmental development methodology that blended waterfall (PMP/PMBoK) and agile (Scrum) methodologies• Designed a new Java application architecture leveraging open source frameworks and components• Led development of new Kids’ Zone site resulting from Optus - Disney collaboration.• Designed and developed a reusable XML-based navigation framework for Java web applications • Proposed, designed and developed a new online competitions platform to improve usability and convenience• Proposed, designed and developed a centralised and standardised email communications platform• Designed and developed a web application for performing basic and routine tuning of Oracle databases

• Provided systems administration and support for corporate systems: Microsoft Windows, Red Hat Linux, Sun Solaris, Oracle DB & AS, and Compaq Tru64 Alpha clusters• Produced, then audited compliance to IT security and disaster recovery policies and procedures• Service managed (ITIL) all internet facing systems globally, including coordinating issue resolution• Architected, proposed and managed the re-architecture of the primary customer facing system to improve reliability, transactional performance, and security• Project managed (Prince2) the review and improvement of IT infrastructure security, including authoring hardening guidelines for Windows, Linux and Solaris, and conducting penetration testing

• Service managed in-house and client systems (Solaris, Oracle and Java) and networks (Cisco)• Optimised application queries and tuned Oracle database resulting in up to 50x performance improvement to users• Managed, coached and trained a junior administrator

Responsibilities• Availability of in-house backend systems and networks• Monitor and audit security - IT, physical and video surveillance • Member of staff IT support team• Provide 3rd level support to customersAchievements:• Managed rollout of IT infrastructure to 4 remote sites including WAN, LAN and desktop images• Developed first version of help-desk system that improved productivity of MIS department by up to 50%• Produced and delivered technical training seminars to improve capabilities of Technical Support team• Implemented outbound mail gateway using Linux and qmail that significantly boosted mail handling capacity

Phd Qualifying Program In Management

Thesis: The financial stability of sustainable organisations

Company Directors Course Diploma

Mba, Leadership

Leadership Pathways

M. Commerce, Finance

B. Technology, Information And Communication Systems

Hsc