Patrick Ramirez Email & Phone Number

Heredia, Costa Rica

San Jose, Costa Rica

Perform analysis and correlation of logs and alerts from multiple sources to investigate ongoing security incidents.Evaluate the existing alerting and procedures, and identify opportunities for tuning and/or improvement. Develop and modify SOC processes and procedures per internal standards.Performing QA on level 1 analyst cases.Take escalations of investigations.

San Jose, Costa Rica

Work as a cyber security analyst to support Equifax’s comprehensive efforts to detect and respond to emergent cyber-threats. Work with various teams across the organization and around the world to support all stages within the incident management lifecycle and security development lifecycle.Respond to reported of security incidents and initial triage and engage the appropriate team members for subsequent escalations.Engage in incident response related tasks, network and general security tool monitoring, with support from more senior personnelLeverage foundational IT/CS knowledge .to identify/respond to common attacks through common vectors and methods, with support from senior team members.

Heredia, Costa Rica

Provide remote troubleshooting and analysis assistance for usage and configuration questions.Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps).Identify known defects and fixes to resolve problems.Develops best practice articles and support utilities to improve support quality and productivity.Respond to escalated customer calls, complaints, and queries.

Heredia, Costa Rica

Troubleshoot, manage and make technical recommendations to customer deployed networking environments.Analyze, design and determines coding, programming, and integration activities required based on general objectives and knowledge of overall architecture of product or solution.Able to writes and execute complete testing plans, protocols, and documentation for assigned portion of application; identifies and debugs, and creates solutions for issues with code and integration into application architecture.Lead a project team of other software systems engineers and internal and outsourced development partners to develop reliable, cost effective and high quality solutions.Collaborate and communicates with management, internal, and outsourced development partners regarding software systems design status, project progress, and issue resolution.Represent the software and product systems engineering team when interfacing with support channels.Provide guidance and mentoring to less- experienced staff members.

Heredia, Costa Rica

IT Help Desk Technician is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client’s satisfaction and ability to properly operate any machinery or technology they may be having trouble with.Serve as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on procedures

San José, San Jose, Costa Rica

As an AT&T account representative, the job was based on customer service in areas such as billing, information about the company's services and also sales had to be made to meet certain metrics.

San Jose, Costa Rica

Hardware maintenance and repair work was carried out at the level of computers, monitors and UPS

Certificate Of Completion, Malware Analysis, Associate

Malicious Documents Analysis

Associate'S Degree, System, Networking, And Lan/Wan Management/Manager

The Aruba Certified Switching Associate (ACSA) validates your skills on the networking fundamentals of ArubaOS switches and file.

Education record

This certificate above verifies that Patrick Ramírez Bolaños successfully completed the course Getting Started with Wireshark.

Participation, System, Networking, And Lan/Wan Management/Manager

A three-day webinar based on a conceptual review of networking at the Aruba brand level

Linux Administrator, Information Technology

For IT professionals who need to perform essential Linux administration tasks, including: installation, establishing network connectivity.

Portuguese Language

Brazilian portuguese

Information Technology

CCNA

Information Technology

IT Essentials

Information Technology

Implementation of network services in Windows Server and Linux

Information Technology

Linux basics

English Language

Conversational english