Prathees Ravindrakumar Email & Phone Number

I am a dedicated and results-driven Product Owner and Head of Support with over 3 years of experience in SaaS, PaaS, and technical support and product management. My unique approach of treating support as a product has enabled me to lift support standards, enhance customer satisfaction, and drive continuous improvement.In my current role at Umbraco, I have successfully led a dynamic support team, transforming our support operations through strategic planning and innovative solutions. By implementing data-driven insights and focusing on key performance indicators (KPIs), I have achieved a 70% reduction in response times and a 20% increase in customer satisfaction scores. My ability to collaborate effectively with cross-functional teams has been crucial in delivering exceptional support experiences and fostering a customer-centric culture.As a Product Owner, I have overseen the development and execution of various SaaS and PaaS projects, ensuring fast implementation and alignment with business goals. My expertise in project management, team leadership, and teamwork has allowed me to deliver high-quality products that meet market demands and exceed customer expectations.Key Skills:- Product Ownership- Head of Support- SaaS and PaaS- Technical Support- Team Leadership- Teamwork- Key Performance Indicators (KPIs)- Fast Implementation- Project ManagementI hold anBA in Web-Development from UCL and am committed to continuous learning and professional development through certifications.Outside of work, I enjoy music, reading books, working-out, and spend time with my family , which helps me stay balanced and inspired.I am always open to connecting with like-minded professionals and exploring potential collaborations. Feel free to reach out if you would like to discuss product management, support strategies, or just want to connect.