-The transportation and supervision of electronic equipment recycling. Results oriented in secure on-site hard drive destruction and transportation of old server equipment for processing, while maintaining firm data confidentiality through supervising the shredding of hard drives.- First point of contact for assistance within the technology department. Tasks include, re-routing network cables, video/audio conference setup, office floor mapping, Cisco phone repair, re-imaging/software installation of new computer hardware and administrative tasks. Accomplishments in improving department responsiveness in desk-side operations.

- The introduction, selection and development of a point of sale system for retail use and inventorymanagement. Accomplishments in introducing new processes to improve inventory accuracy and the establishment of sales data & analytics.- Implementation of internal barcoding and labeling procedures in order to accurately obtain salesdata and the generation of sales reports for future sales forecasting and purchasing decisions.-Coordinate the recruitment, selection and hiring process to find and attract qualified andmotivated candidates for sales and inventory positions.

Nordstrom, Inc. is a leading fashion specialty retailer offering compelling clothing, shoes and accessories for men, women and children. Nordstrom currently serves customers at 309 stores in 38 states and Canada. Customers are served at 118 full-line stores in the U.S. and Canada and 183 Nordstrom Rack locations. _________________________________________________________________________At Nordstrom, I am currently a part of the service experience team, which is responsible for technical support, employee training and customer service at all levels. My duties include: • The introduction, training and development of salespeople in regards to the use of POS, mobile POS, windows, iOS and android operating systems & software. • The training and development of my designated departments in order to ensure quality customer service and technical expertise among salespeople.• Resolving international package disputes with Canada Post, UPS and U.S Nordstrom Stores. • Providing technical assistance to salespeople and department managers regarding non-functioning hardware, technical bugs & glitches, troubleshooting and tracking information. • Resolving escalated customer disputes and concerns over the phone and in-store. • Providing, upholding and demonstrating customer service to the Nordstrom standard.• Creation of internal documents and guides to support POS systems, credit verification checks and internal spreadsheets.

Kumon is a tutoring program, originating in Japan, in which children improve their skills in a subject (especially mathematics) by completing worksheets of increasing difficulty, led by a special instructor. As of March 2013, over 4,340,000 students have been enrolled under the Kumon Method in more than 7,500 Kumon Centers in 48 countries around the world._________________________________________________________________________At Kumon, I was responsible for the education and progress the those that were enrolled in the Math and English programs. My daily tasks include: • Marking assignments from the elementary up to the high school level in a efficient and timely manner. • Introducing new concepts in mathematics' and reading comprehension to students and providing assistance to struggling students. • Coordinating with fellow team members to refine and develop new teaching methods.

At City Wide Towing, I was responsible for assisting the accounting department with it's daily house-keeping tasks. My duties include: • Filing and organization of monthly invoices incurred by customers. • Organization of office space for accessibility and cleanliness. • Clearing incorrect balances for customer invoices on Microsoft Great plains.