TSD Software, part of TSD Group, specializes in delivering end-to-end software development services. We provide services on all levels of the software development lifecycle including solution design and architecture, software product development and quality assurance, application support and maintenance. We partner with global clients from diverse industry sectors.Our Relativity-based product and service line is also an essential part of the company’s portfolio, as we have been immersed in the eDiscovery world since 2013.TSD Software is the creator of the fully customizable business process management framework Hydrogen.We invite you to contact us at sales@tsd.com or visit tsd.com for more information.My current role at TSD is related to:• Leads generation and qualifying, sales pipeline maintenance• Collaborating with Legal team members on the preparation of PSAs, SOWs, license agreements, applying specific contractual clauses agreed with the clients, invoicing cycles• Collaborating with Marketing&Branding team members on the marketing strategy related to specific products services – email campaigns planning, blog posts and social posts content creation/release, public documentation and information on the company’s web site• Offers preparation, including SDD and time and cost estimation• Negotiating deals parameters – projects scope, phases, payment plans, delivery dates• Working with the implementation/dev teams to ensure that what has been agreed will be delivered according to the time-line being set• Presenting the company’s products and services at international onsite IT conferences and events, combining the business trips with having onsite meetings with clients• Preparing content for webinars dedicated to the company’s products and leading the live sessions (“Tackling Billing Challenges in Relativity”, “Managing Cost Recovery for Repository Workspaces and Cold Storage”, “New in MaxBilling: Billing for Language Services in Relativity and More” )

TSD Services, part of TSD Group, specializes in providing world-class offshore and nearshore software development outsourcing services offered under the well-established engagement models of staff augmentation, dedicated teams, and project outsourcing.Since 2007, the company has been a trusted partner to organizations all over the globe, contributing to their IT success with the extensive industry expertise and talent of our highly engaged and problem-solving human resources.We invite you to contact us at sales@tsd.com or visit tsd.com for more information.The Product Manager role gave me the opportunity to manage and develop solutions for the eDiscovery industry. The products that I have been responsible for were designed to streamline the billing and invoicing processes of our clients as well as tackling case management challenges. The key activities that I was responsible for were:• Products roadmap and backlog maintenance and prioritization• Pro-actively collecting customers feedback, analyzing user experience• Extending the products features and capabilities based on clients’ feedback• Proactively taking care of clients’ retention and administrating licenses renewal• Transforming the clients’ business needs into backlog items and conducting the right information to the engineering team via writing User Stories, providing information about real use cases and scenarios and creating acceptance criteria. • Leading demo and training sessions, consulting our clients how they can utilize our solutions in the most efficient way according to their workflows and adopted practices• Working with clients on products tailored versions• Supporting clients when they have any production issues - doing incident management, providing resolution, coordination of follow-up actions

As a QA and Project Manager of software projects on top of an eDiscovery platform, I extended further my expertise in SDLC and Agile methodology. Among the main activities that I was responsible for were:• Monitoring progress, efficient resource management and effective prioritization of tasks• Taking leadership role and responsibility for the team’s performance• Leading daily meetings/stand-ups and providing guidance, advice, and support • Coordinating and conducting progress updates meetings with clients, communicating pro-actively any obstacles or needs of course changes• Overseeing projects scope and schedule, handling change requests• Project documentation creation and maintenance – user stories, tasks, defects, sprints/iterations, test scenarios, test cycles, user manuals• Supporting clients through the UAT period, including sandboxes setup assistance, walkthrough sessions and continuously checking for feedback • Customer support and production troubleshooting, including working with highly sensitive personal and financial information• Using Jira and its various add-ons as a main project tracking system• Completed C# basics course at SoftUni in 2017• Completed Automation Testing with Selenium Basics course at SoftUni in 2018• Completed a Scrum course at SoftUni in 2019

As a Project Manager of software projects on top of a core banking and financial platform I extended my expertise in SDLC, Agile and waterfall methodologies as well as enhanced my soft skills. Briefly, I was responsible for:• Monitoring progress, efficient resource management and effective prioritization of tasks• Taking leadership role and responsibility for the team’s performance• Leading daily meetings/stand-ups and providing guidance, advice, and support • Coordinating and conducting progress updates meetings with clients, communicating pro-actively any obstacles or needs of course changes• Overseeing projects scope and schedule, handling change requests• Project documentation creation and maintenance – user stories, tasks, defects, sprints/iterations, test scenarios, test cycles, user manuals• Customer support and production troubleshooting, including working with highly sensitive personal and financial information

The Business Analyst role contributed to getting insight of our clients business processes as well as hardening my technical knowledge. I was actively working on:• Identifying our clients’ business needs• Requirements elicitation, management and documentation• Ensuring smooth integration between the newly built functionality and already existing features• Establishing quality of the end product and the overall delivery process• Critical thinking and attention to details combined with considering the overall picture• Onsite visits to support new projects implementation or transition processes, including end users training and consultation• Identifying and mitigating risk

My IT career started as a Quality Assurance specialist. I gained knowledge on software testing, test techniques and approaches, test planning, test case creation. My key daily activities and the skills I improved were:• Functional, exploratory and regression testing, basic performance and security testing• Relational databases – writing SQL queries to support testing process• APIs testing - via Postman and in-house tools• Test environments upgrade and setup including SQL database restore and test branches maintenance• Customer technical support and root cause analysis• Provide guidance to the dev team upon debugging• Severity/Priority identification• Working with TFS as a main project tracking system