Philip Laniog Email & Phone Number

San Antonio, Texas Area

San Antonio, Texas Area

Personal Computer Analyst supporting both internal and external employees. Provided technical support across the board at all levels. Created and maintained Windows 7 images for all desktops / laptops, hardware issues and application compatibility. User account lockouts, VPN connection troubleshooting, remote troubleshooting.

San Antonio, Texas Area

Customer service for online customers confirming online orders, updating account information, product troubleshooting, RMA's, and product replacements.

San Antonio, Texas Area

Technical Analyst for American Funds Technical Service Desk at Capital Group. Supporting Capital Group customers with password resets, Windows 7, ESSO, Active Directory, Reflections, Internet Explorer 9, Google Chrome, RAAD, Lync, Microsoft Office 2010, remote desktop, Remedy,

The Hartford - San Antonio

Providing remote I.T. Support to The Hartford Offices and Remote Workers worldwide.Windows XP, Windows 7, Office 2003, Office 2007, VMWare, Citrix, Remedy Help Desk, Lexmark printers, Dameware, Acrobat Reader, Proprietary Applications, Internet Explorer, Firefox, Avaya, Echopass, customer service.

Texas

Supporting the US Army MEDCOM mission.

South Texas Area

Experienced MCP, MCDST, Security+ certified Desktop Support Analyst serving the south Texas, San Antonio, Austin area.

Texas

Level 2 Technical SupportHardware SupportApplications Support and SecurityPeripheral SupportMicrosoft Certified

Celanese Chemical

Technical SupportHardware SupportNetwork SupportInventory

Corpus Christi, Texas Area

As a valued member of the CCAD I.T. service desk, I provided remote and on-site technical support for the Corpus Christi Army Depot and AMCOM mission located at Corpus Christi, TX. Worked with team members and system administrators to provide support to depot end users and ensure data integrity. Handled projects for data backup/restores, account creation using Active Directory, support for Microsoft Office, Microsoft XP Professional, HP printers, Dell Desktops, Dell Laptops, scanners, US Army applications, inventory control, CAC Badges, IT security patches, etc. Also provided network troubleshooting during site visits and followed ITIL practices to ensure 100% customer satisfaction. Configured notebooks for Cisco VPN access and assisted in troubleshooting connection issues. Supported production floor Citrix terminals, with connectivity issues and hardware replacement. Tracked issues with HP Openview ticketing system and provided on site technical support for various depot training classes or depot briefings and presentations. Worked all shifts including week-end support and created 200+ new accounts in Active Directory all in one shift. Supported IT with any issues as necessary. Knowledge of a wide variety of IT services, e.g. ERP/SAP, applications, operating systems, network systems, communications, protocols, and equipment to provide advice and assistance to customers. Knowledge of methods and practices for troubleshooting, recovering, adjusting, modifying, and improving IT systems to provide support that minimizes interruptions in customers' ability to carry out the Depots mission. A general knowledge of the Depots mission, objectives, terminology, and management practices to recognize probable areas of interaction and overlap between applications and existing systems, ensure accuracy and efficient operations, prioritize work requirements, and provide adequate security controls and procedures, etc.

Daily user desktop support, Server support, backup jobs support and storage of media, Photoshop, Flash banners, marketing support, internal printer support, remote site support.