Ples Bruce Email & Phone Number

Portland, Or, Us

Portland, Oregon, United States

I co-host a weekly podcast where we talk about everything comics, movies, manga, anime, cartoons, and anything else that comes to our minds. I also edit the sound and content prior to publishing, while helping to create our discussion topics and maintaining our social media.

Portland, Oregon, United States

-- Provide Status updates to homeowners regarding their improvement projects-- Communicate specific client needs with internal teams as well as Management-- Collaborate with teams locally and in other locations to create solutions for homeowners-- Handle escalated customer issues when presented by coworkers and Management-- Create and update training support documentation including quick reference guides and presentations

Portland, Oregon Area

-- Responsible for dispatchers working with real-time transportation management -- Developed and maintain positive relationship with direct reports and upper management-- Review dispatcher reports for accuracy before forwarding the information to the appropriate department-- Developed and implemented Quality Assurance Monitoring Form aimed at improving Customer Experience-- Developed reports using data gathered daily to show weekly, monthly, and quarterly trends

Portland, Oregon Area

-- Onboarded New Hires and educated them in company policies and procedures -- Redeveloped outdated training information to meet changes in company expectations-- Worked with various departments to analyze current manuals and redevelop into a common, digestible format-- Point of contact for management and client for insight in development of best practices

Portland, Oregon Area

-- Coordinate bus routes to meet both customer and operator concerns .-- Work with a team or 4 or more dispatchers requiring quick thinking and high communication skills.-- Navigating numerous applications through multiple computer monitors.-- Maintaining an exceptional customer service experience in a high-paced environment.-- Offering knowledge and insight into issues arising throughout the workday.-- Consistently obtaining daily and weekly performance goals set by the company

Greater Atlanta Area

-- Maintain positive relationship with over 50 clients through various communication methods-- Provided in-depth research to clients utilizing proprietary software to navigate an extensive database-- Aided in 20% growth of company client base-- Developed and implemented time management and client interaction techniques

-- Assist in daily operations and productions -- Manage a team of 30+ representatives while staying within required metrics -- Developed and maintained programs and practices to aid in agent growth-- Consistent point of contact for training and implementing new processes and procedures -- Provide ongoing coaching and supervision of new hires and veteran agents

Greater Atlanta Area

-- Assisted clients with account questions and concerns -- Handled primary and secondary escalation calls while maintaining excellent soft skills -- Operated at or above 90% utilization of time -- Provided ongoing training and supervision of new hires -- Offered knowledge and insight into client accounts for agents at every level-- Consistently obtained 100% quality scoring on monitored calls

Greater Atlanta Area

-- Assisted in building at-home branch of project from scratch -- Managed a team of 15 + agents and ensuring metrics are being met -- Regularly met and exceeded monthly metric goals -- Trained new hires and providing regular coaching sessions -- Handled secondary and tertiary customer escalations-- Performed in the top 5 of the project’s overall team metrics

Greater Atlanta Area

-- Assisted clients with account questions and concerns -- Handled primary and secondary escalation calls while maintaining excellent soft skills -- Operated at or above 90% utilization of time -- Provided ongoing training and supervision of new hires -- Offered knowledge and insight into client accounts for agents at every level-- Consistently obtained 100% quality scoring on monitored calls

-- Responsible for daily store operations and employee supervision-- Managed activities in areas of sales, customer service, cashiering and store maintenance-- Assisted customers with purchases, questions and service issues -- Developed and implemented forms that expedited and simplified customer order process-- Created and coordinated the remodeling of the sale floor-- Recruited and trained new hires on store procedures and policies

Graphic Design

Activities and Societies: Jiu Jitsu Club; Flag Football; Student One Acts; Halo Enthusiasts Club; North Georgia Outdoors;

High School Diploma, College/University Preparatory

Education record