Pedro Moreira Email & Phone Number

Guaranteeing the quality of one of the most valuable products: Data Enrichment module. Personetics is the global leader in financial-data-driven personalized banking and customer engagement for financial services, serving over 135 million bank customers worldwide.

IT consultant for Personetics.

Responsible for creating the framework for the NLU area and specifying the system used to manage the business rules of conversational assistants, integration with legacy systems and dialogues; as well as the entire NLU and Curatorship module, where it is possible to teach and train artificial intelligence on a continuous basis; also acting as a leader.

KPI creation, attacking the main offenders through the creation of functionalities, call center screens for a better service and automatization of manual processes; specification, development, monitoring, approval, implantation and continuous improvement of ChatBot and smart IVR. Creation, approval, implementation and maintenance of all procedures that.

Root cause analysis, creation of scripts for corrections in the database, contact with suppliers to solve specific problems.

Understanding the demands with the systems analyst, creating test cases, effectively testing the solutions, monitoring the correction of the bugs found, homologating with the demanding area.

Drywall company. Attracting new customers, demonstrating products, exceeding goals, customer service by phone and in person, budgets. Responsible for training and accompanying new company employees in the item Products.

Survey of projects in AutoCad, monitoring and inspection of works and employees, measurements, administrative routines