• Scheduled and coordinated the delivery of over 40 live virtual training engagements.• Resolved over 80 Skilljar (LMS) support requests per month.• Frequently managed up to 20 active projects simultaneously from initiation through delivery.• Developed Bluebeam training recommendations based on customers' assessed needs. • Collected and analyzed training performance data for continuous improvement.• Created and maintained SharePoint Knowledge Base articles for internal/customer use.• Reviewed and resolved daily learning management system (LMS) support requests.• Collaborated with cross-functional teams to track project milestones and deliverables.

• Managed all administrative tasks for the Director of Special Education, including scheduling, preparing training materials, and coordinating projects.• Scheduled reoccurring virtual/in-person leadership meetings/training for 30 district employees.• Utilized Follet Aspen, Excel, and other CRM systems to collect, analyze and manipulate data.• Completed fund transfers, budget coding, check requests, and purchase orders via ERP software.• Purchased and organized all department inventory and destruction of old or damaged material.• Facilitated vendor setup including background checks, reviewing resumes, and preparing contract agreements.• Created and managed leadership training presentations that conveyed important goals, updates, and developments within the Department of Special Services.• Coordinated special education interpreting services for all district staff.

• Provided administrative support to all superintendents, field mechanics, and account managers.• Utilized Excel features such as Pivot tables and VLOOKUP for data reporting and analysis.• Monitored employee time-tracking software to resolve entry issues and submit weekly payroll.• Completed manual check requests and cost corrections as needed.• Collaborated with the dispatch team to resolve ticket issues, resulting in a 25% improvement in response time.

• Provided sales and service support to customers and managers in assigned regions.• Maintained up-to-date and accurate account documentation.• Processed product and literature orders via phone and email within 24 hours. • Consistently performed above average in monthly call quality evaluations.

• Managed and executed the credentialing for pathologists and facilities across the United States.• Ensured compliance with state and federal regulatory/accrediting agencies.• Created and distributed weekly status reports to managers and sales representatives.• Maintained accurate and up-to-date physician/facility records including renewal deadlines.

• Ensured vendor repair invoicing was completed and approved within their required time frames.• Created and issued manual invoices for vendors within 24 hours.• Generated weekly invoice activity reports using pivot tables and graphs.

• Contacted delinquent customers to negotiate payment and provide additional options.• Analyzed customer accounts to resolve routine billing inquiries. • Projected delinquency rates through accurate calculation and strategizing with team members. • Trained coworkers on new and existing company policies.

• Collected past due balances from customers of Chase Home Equity Loans/Lines • Worked with portfolios that ranged in delinquency from 1-120 days past due.• Utilized skip-tracing tools to locate customers.• Contacted customers via telephone to assess their individual needs and negotiate a payment arrangement. • Negotiated payment arrangements involving minimum payments or modification requirements• Exceeded monthly team and departmental collection and resolution rate goals.• Exceeded the mandatory quota of 100 calls per day.

• Assisted customers with questions and issues about their accounts in both English and Spanish.• Successfully collected on delinquent accounts ranging from 5-180 days past due• Mitigated the organization’s potential losses by negotiating full balance repayment or assessing best solutions with customers.• Met all quality standards on monthly call quality reviews.• Increased team morale by creating contests and monthly activities.• Handled manager calls and provided necessary feedback.• Oversaw team Settlements to determine if they met minimum requirements.