Patricia Rivera Email & Phone Number

United States

My initial role at Phononic was as a Technical Communications Consultant through TimelyText to assist the team to prepare for an external registrar audit. After supporting the team through a successful audit, I continued as Consultant in the role of Lead Project Manager for the implementation of ISO 14001 standard. I then joined Phononic's Quality & Reliability team as Quality Management Representative. Currently, as Senior Manager, Corporate Quality, I am responsible for several areas:• Technical Writing & Document Control• Environmental, Health & Safety• Quality Management System (ISO 9001:2015, 14001:2015, & IATF 16949:2016) Program Manager• Internal Audit Program • Regulatory & Compliance • Corrective Action (CAR) Program • External auditor Liaison (International standard Registrar and regulatory compliance agencies)

Raleigh-Durham, North Carolina Area

Managed all aspects of the company's Quality & Environmental Management System (QMS) to ensure successful certification, surveillance and recertification audits: • Program Manager for Internal Audit program• Corrective Action (CAPA) Program Manager• Environmental, Health and Safety Program Manager (EHS)• Employee Training Creator and Facilitator (Management System)• Facilitator for Quarterly Management Review meetings• Host/liaison for external auditors (registrar, consultant and regulatory compliance agencies)• Monitoring company-wide compliance with OSHA and EPA guidelines.• Onsite Safety Representative, facilitated company safety and emergency response (ERT) team initiatives.

Raleigh-Durham, North Carolina Area

TimelyText provides communication consultants, project managers, technical writers, editors, marketing and corporate communication writers, as well as instructional designers to clients on a contract basis. I consulted with companies in a variety of industries to project manage both technical and communications initiatives.

Rtp, Nc

I managed multiple internal and customer-focused global operations projects using PMI and Six Sigma methodologies. I regularly communicated critical business updates to a multi-level audience using PowerPoint presentations, newsletters, email, and training modules. Extensive experience interfacing and presenting to executives and other leadership was a consistent requirement in this role. While at Cisco, I also supported the business as an Internal Auditor focusing on ISO 9001:2015 standard requirements. Overall, this role had a technical project management, quality and compliance focus.

Cary, Nc

As the team lead for a proposal team of eight (8) global employees (Canada and US), I managed the end-to-end proposal process for multiple projects with competing deadlines. I regularly presented team results during quarterly sales reviews to 100+ sales managers.

Rtp, Nc

This role allowed me to manage global proposal teams on public and private sector projects with 100% on time delivery. As a senior team member, I also trained other colleagues on Shipley Associates proposal management process to ensure consistency and the greatest impact to the business.

Master Of Science, Technical Communication

Applied Associate In Science, Information Systems

Bachelor Of Arts, English