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Senthilnathan Pl is listed as Customer Experience Professional at GroupM, a company with 6978 employees, based in Greater Chennai Area, India, India. AeroLeads shows a matched LinkedIn profile for Senthilnathan Pl.
Senthilnathan Pl previously worked as Project Leader at mConsult at Groupm and Head - Service Experience (Sr.Manager - Customer Care) at Matrimony.Com Pvt Ltd. Senthilnathan Pl holds Mba, Marketing from University Of Madras.
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Over 18 yrs of rich experience in Product, Customer Service, Process Re-Engineering, Operations, Customer Experience, Project Management, Contact Center, CRM, People Management and Backoffice operations, Saving Operational cost, identify Revenue opportunities, Vendor management, Project planning and Implementation, Product development and Project Management.Proficient in developing & streamlining systems with proven ability to enhance operational efficiency.Customer is always right so think out of box...Give the best to the customer...Skilled at managing and scaling product / process / channels, motivating and monitoring people towards excellence. Strong aptitude to shape innovative performance and demonstrable success in service experience and defining user experience.
Listed skills include People Management, Process Optimization, Identify New Opportunities, Product Enhancement, and 38 others.
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A career timeline built from the work history available for this profile.
Chennai Area, India
mConsult is a strategic marketing consultancy division of GroupM.GroupM is the leading global media investment management operation.Leading the entire team operations, technology, application development, digital marketing, sales and service etc... for the project assigned.Responsible for the overall user experience with roles and responsibilities.
Chennai Area, India
CSAT, Process optimization, Lead generation, revenue opportunities. Setup new processes.Responsible for overall customer experience, customer engagement and customer satisfaction across the globe.Increasing lead generation for sales process through customer satisfaction.Manpower planning, recruiting, training and quality were primary drivers for.
Chennai Area, India
Establish Service Standards, SLAs, systems, structure and procedure to provide effective Customer Service.Service Quality & Business Process Improvement: Monitoring of Service Delivery at allcustomer touch points through service audit, Voice of Customer and ensure appropriateprocess improvement is implemented.CSAT, Revenue Generation, Lead generation.
Handling the entire setup of customer service team in Bharatmatrimony.com
Take incoming chats, calls, e-mails and handle customer queries
Other employees you can reach at groupmadventures.com. View company contacts for 6978 employees →
Vanshika Bagaria
Colleague at Groupm
Mumbai, Maharashtra, India, India
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TH
Tam Huynh
Colleague at Groupm
Ho Chi Minh City, Vietnam, Viet Nam
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EA
Elaiyaraja Ayyakkannu
Colleague at Groupm
Bengaluru, Karnataka, India, India
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PK
Pujarini Kar
Colleague at Groupm
Delhi, India, India
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TB
Tayyab Bro
Colleague at Groupm
Zafarwal Tehsil, Punjab, Pakistan, Pakistan
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AR
Anshika Rana
Colleague at Groupm
Pune, Maharashtra, India, India
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SG
Shruti Gajbhiye
Colleague at Groupm
Mumbai, Maharashtra, India, India
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FM
Frederic Meyer
Colleague at Groupm
Copenhagen, Capital Region Of Denmark, Denmark, Denmark
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VC
Vishnu Chakravarthy
Colleague at Groupm
Coimbatore, Tamil Nadu, India, India
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SB
Sanchita Borthakur
Colleague at Groupm
San Jose, California, United States, United States
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Quick answers generated from the profile data available on this page.
Senthilnathan Pl works for GroupM.
Senthilnathan Pl is listed as Customer Experience Professional at GroupM.
Senthilnathan Pl is based in Greater Chennai Area, India, India while working with GroupM.
Senthilnathan Pl has worked for Groupm, Matrimony.Com Pvt Ltd, Consim Info Pvt. Ltd, Consim Info Pvt. Ltd., and Self Employed.
Senthilnathan Pl's colleagues at GroupM include Vanshika Bagaria, Tam Huynh, Elaiyaraja Ayyakkannu, Pujarini Kar, and Tayyab Bro.
You can use AeroLeads to view verified contact signals for Senthilnathan Pl at GroupM, including work email, phone, and LinkedIn data when available.
Senthilnathan Pl holds Mba, Marketing from University Of Madras.
Senthilnathan Pl is listed with skills including People Management, Process Optimization, Identify New Opportunities, Product Enhancement, Customer Satisfaction, Customer Service, Team Management, and Customer Relations.
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