Paul Slater Email & Phone Number

Brisbane, Queensland, Australia

Founder & President of NWCGNWCG Is a registered Charity based in Brisbane. We support people experiencing, or at risk of experiencing, homelessness. www.nwcg.org.auTENTS - We offer tents to anyone who is sleeping rough, and would like a more comfortable way to sleep. We will erect the tent, and provide and air mattress, bedding, pillow and lantern. We strongly believe all people deserve somewhere comfortable to sleep at night. Our motto is “No judgement, only love”.FOOD- Through our collaboration with Second Bite, we pick up food from 2 Coles locations (Ferny Grove & The Gap), and deliver them directly to those struggling on the streets, as well as up to 6 different community pantries in Brisbane. We, on average, save between 60-100kg of food from going to landfill, and help countless people in the community struggling with the cost of living crisis. NEXT STEP CONNECT - This project has been started by Bronwyn. The team from Next Step Connect visit the newly homed person, and gather a list of items (Wish List). We then tap into the community to find the items and deliver them to the person. Along with helping with finding local services and support, it helps to make sure the newly housed person is feeling as comfortable in their new place as possible. BUBBLE & SQUEAK - Originally founded by Christine, NWCG was proud to take over this project and ensure it could continue to serve the community well into the future. Bubble & Squeak offer a free hire service of evening dresses for ladies who are struggling to afford a dress for a special event coming up. Whether it be for a School Formal, or a wedding, or any other event, we have over 800 dresses to chose from. We believe everyone should be able to look their best for their special day.​

Brisbane, Queensland, Australia

Team Lead - Customer Success Account Management Team-Led and motivated a high-performing team of customer success account managers.-Provided ongoing training and coaching to enhance team knowledge and skills.-Effectively addressed team concerns and questions to foster a positive work environment.-Implemented strategies to maximize team productivity and efficiency.-Provide ongoing training and coaching, leveraging tools like HubSpot and Churn Zero.Enterprise Onboarding Manager-Successfully onboarded high-value enterprise clients, ensuring a smooth transition to the software.-Leveraged deep product knowledge to address client questions and concerns promptly.-Collaborated with clients to achieve their goals and set them up for long-term success.-Implemented efficient onboarding processes to streamline the client experience.Product Liaison-Collaborated closely with the product team to provide valuable client feedback and insights.-Managed a client feedback portal to gather and organize input from a diverse user base.-Participated in beta testing programs to evaluate new features and provide early feedback.-Attended product design meetings to contribute to the development of future product features.

Brisbane, Queensland, Australia

- Onboard new merchants to ensure a smooth start with Neto- Respond to customer feedback and complaints, discuss with merchants and pass relevant feedback to appropriate teams- Deal with churn requests, attempting to ensure that any issues are dealt with where possible to retain customer.On top of that I'm laser focused on ensuring we as a company deliver a consistent and positive customer experience across every aspect of the customer journey and continue to reduce overall customer churn.- Building relationships with leaders within the business and supporting them to continue improving customer experience- Working on new systems and processes to elevate our service further- Report and track all potential churn risks within the business- Work with relevant departments to resolve and ensure bugs, tickets and feedback are being actioned as needed

South Brisbane, Australia

The Customer Success team at Neto ensure the ongoing happiness and success of Neto's clients. We have many interactions with our clients through their Neto journey as outlined below:Onboarding - When a client first signs up with Neto, Customer Success will reach out to the client and guide them through the configuration of their business on Neto until a point they are trading on the platform6 Weekly Check in - We check in after 6 weeks to make sure the client is happy and see if there are any initial questions/concerns with their Neto store.Quarterly Check In - We make proactive contact with out clients to make sure they are getting the most from their Neto account, and again to address any questions/concerns the client may have, as well as offering advice on how to better utilise their account.Churn Concern - If a client has been raised with us as being unhappy or discontent with anything at Neto, we will reach out and do everything we can to help the client and found out what their pain points are and alleviate them. Cancellation Request - When a client requests to cancel we will contact the client and make sure the right decision is being made and offer any alternatives/fixes to any issues that may be the cause of the cancellation request.As a Customer Success Agent, I perform all the above activities as well as delivering paid training for clients that purchase that as well.To date I have helped the team to consistently reach our KPI's, but more importantly I have connected with hundreds of clients and helped them to get the most from Neto and to build a successful business. NPS - Oversaw the project to start up and deliver the company's NPS surveys, as well as reporting back to Senior Management regarding the results.Record Churn Rate - I have helped lead the company to record low churn for 5 months running up to January 2021.Voted Employee of the Month, September 2019Voted Employee of the Year, 2019

South Brisbane

Brisbane, Australia

 Install computer system from ground up for clients Configuration of Windows (XP/Vista/7/8/10) as per requirements of software Configuration of POS hardware as per requirements of software. This included barcode scanners/receipt printers/keyboards/touchscreens. Extensive training on use of system, from POS to reordering and pulling reports to track GP & Stock movements, and identify areas of concern/excellence. High level of problem solving required to make software work for each business. Extensive use of SQL to fix database issues. Use and updating of CRM system to log calls and update customer details. Creation of development requests, logged to our developers for implementation into our software Testing new development creations to ensure high a quality product to our clients.

Brisbane, Qld

 Sales of point of sale software for QLD/NT Cold call clients, build relationships. Manage existing clients, upsell new hardware. Onsite visits, self autonomous. Collaboration with management and marketing departing regarding marketing material. Creation of marketing emails to potential clients in database. Hit the ground running with excellent sales. Use of CRM system to log new clients and visits, and complete sales when done.

Queensland, Australia

 Installed computer system from ground up for clients in all areas of QLD/NT. Configuration of Windows (XP/Vista/7/8) as per requirements of software Configuration of POS hardware as per requirements of software. This included barcode scanners/receipt printers/keyboards/touchscreens. Extensive training on use of system, from POS to reordering and pulling reports to track GP & Stock movements, and identify areas of concern/excellence. High level of problem solving required to make software work for each business. Extensive use of SQL to fix database issues. Highly skilled in time management to ensure full training was completed by the end of time allotted. Also involved many best practice training for clients on how to run their business more effeciently, and get the most from their system/staff. When not onsite, I would be in the office responding to support queries Use and updating of CRM system to log calls and update customer details. Extensive use of Excel to extract and manipulate data for importing into software.

Paddington, Brisbane

Managed all operations of owning and operating a small business, from customer service to stock control and purchasing decisions.Completely computerised the business from a manual POS and paper account system.Relocated shop to new premises, increasing shop size.

Stafford, Brisbane

In charge of rosters and supervision for staff of 15+ members.Responsible for all food that left the kitchen.Maintained stock control and reordering.