ShiftCare makes support work more efficient and rewarding by helping manage care, organise visits and simplify billing.I lead a team of customer success account managers and onboarding specialist to drive customer adoption, growth and successful implementation of the ShiftCare platform.

ToucanTech is SaaS CRM and community management software with a flexible website and database. Key modules include mass email management, events, fundraising and membership management.My key responsibilities include:- Onboarding new customers- Training and Support of customers- Renewals and value added salesI have responsibility for the APAC customer base.

TrendGetters is a marketing consultancy focusing on social media lead generation, e-commerce and campaign strategy.My key responsibilities include:- Provide consultation and advice to clients on social media strategy- Manage client relationships from sales to service delivery- Clients included start ups, charities, small businesses and marketing agencies.- Manage a team of direct reports

LemonTree provided data, analytics and modelling services for Not For Profits to improve the ROI of fundraising campaigns.My key responsibilities include:- Senior member of the customer management team- Primarily responsible for managing channel customers, such as brokers and call agencies- Guide product development to grow revenue and enter new channels- Over 100 NFP customers- Customers included Royal Flying Doctors, Oxfam, Heart Foundation, Guide Dogs

Veda (not Equifax) is a data marketing services company (part of the credit bureau in Australia) which provided targeting and analytical services to large banks and telco customers to help with their customer acquisition and retention strategies. My key responsibilities include:- Account management, including reviews of sales pipelines and new opportunities- Collaborated with the sales team to grow existing client relationships and identified new client opportunities- Managed contract processes and negotiated commercial agreements with lawyers and partners/clients- Led and mentored one direct report and managed and exceeded a revenue target of over $1 million- Clients included NAB, Macquarie Bank, Amex and Optus- Partners included Google, Fairfax and Finder.com