Dimas Triaji Email & Phone Number

Central Java, Indonesia

Sydney, New South Wales, Australia

Jakarta, Indonesia

➢ Cooperate with the Mobile Dev, Sales, Marketing, and Growth Team while solving 50+ customers' tickets on a daily basis,➢ Tidied and updated old articles with outdated screenshots for more accurate information from the articles,➢ Worked on a program, which goal is to retain churned customers.➢ Documentation➢ Training sales and another department team➢ Copy writing➢ Article writing➢ Soft selling➢ Cold inbound and outreach➢ Assisting Design Team➢ Assisting QA Team with staging

Sydney, New South Wales, Australia

➢ Cooperate with the Operational, Billing, and Cover Team while solving 160+ customers' tickets on a weekly basis,➢ Nominated twice as an Employee of the Month and won the Employee of the Month on August 2021.➢ Got acknowledged as the Point of Escalation for the Influx agents and became dedicated for the client, resulting in minimized escalation process for the client, it also increased the client's confidence in Influx,➢ Trained 5 onboarding agents to join the team that has been contracted to a client, and 3 of the 5 are now the dedicated agents for the client, along with me.

Indonesia

PEMILU IA-ITB 2021 is the first 100% online election using a secure web app that integrated with DISDUKCAPIL API for automated Know-Your-Customer (KYC) procedure.