Mark Plummer Email & Phone Number

Mountain View, California, US

Manage an international team of writers who create comprehensive documentation for our cloud, on-prem, and embedded solutions.

Mountain View, California, US

Highlights:- Document ThoughtSpot Software, Cloud and Mobile products. - Manage documentation operations. - Architected new ThoughtSpot documentation site that supports content reuse across products, and features Algolia search. - Led content migration from the original documentation site that used Markdown and Jekyll, to the new site that uses AsciiDoc.

Cupertino, California, US

Instructional design for 11 apps in the MacOS Mojave release.Skills UsedTechnical writing, graphic design, XML/DITA

San Jose, CA, US

• Documentation and instructional videos for Cisco Business Edition Management
• Documentation for Cisco Spark Hybrid Media Service videoconferencing solution
• Documentation for CMR Hybrid videoconferencing solution
• API documentation for Cisco TelePresence Server
• Extensive documentation of products deployed as a virtual machine using VMware
• Worked extensively with user experience group to write product UI text

San Jose, CA, US

Supported partners in deploying the Cisco CMR Hybrid solution globally. Worked directly with partners, tech support, engineering, and WebEx customer success managers to troubleshoot issues with TelePresence hardware deployment and the WebEx cloud service. Responsible for getting the CMR Hybrid service up and running for over 200 customers while updating.

San Jose, CA, US

• Documentation for WebEx-enabled TelePresence video conferencing solution
• Documentation and instructional videos for Cisco TelePresence infrastructure products, including TelePresence Manager, multipoint switch, recording server, Conductor and TelePresence Server
• Wrote the Cisco 4400 Series Wireless LAN Controllers Command Line Interface (CLI) Guide
• Wrote the Common Appliance Model Hardware Installation Guide for the1U and 2U servers, and the Media Convergence Server and Application Deployment Engine server platforms
• Worked extensively with user experience group to write product UI text
• Worked extensively in an agile environmentSkills UsedTechnical writing, illustration, graphic design, instructional design, video production, HTML/CSS/JavaScript, XML/DITA

Designed mobile payment and personal tracking apps for iOS and Android phones for the South American market. Skills UsedUX design, UX writing, illustration, graphic design

Fremont, CA, US

• Wrote the product user guide and online help system for the Macintosh-based FreeAgent Go external hard drive
• Designed the Macintosh-based UI for the FreeAgent Tools
• Designed the UI and application icons for the Windows-based FreeAgent product line and the Seagate Manager software
• Designed a Flash product demo for the Seagate Manager softwareSkills UsedTechnical writing, User interface and user experience design, graphic and animation design, Flash development

• Wrote product user guides, getting started guides, and quick start guides for external hard drive products
• Worked with cross-functional teams including marketing, engineering and customer support to establish the project timeline, conduct review sessions and refine documentation
• Wrote and developed context-sensitive help for the Windows and Macintosh versions of the Maxtor EasyManage software application for the OneTouch and Shared Storage drive products
• Designed and implemented Flash product demo animation for Maxtor OneTouch Manager software bundled with OneTouch hard drive products. Created all illustrationsSkills UsedTechnical writer, illustrator, HTML/CSS/Javascript

• Responsibilities
• Wrote a white paper
• Wrote a quick start, an installation guide, and administrator and deployment guides for hardware data-compression product
• Wrote and developed an online help system
• Designed all illustrations

San Jose, CA, US

• Responsibilities
• Wrote and edited conditional, auto-generated user email content in XML-based templates
• Created and managed content specifications and worked with cross-functional teams to oversee implementation of the email templates
• Wrote UI content and created specs for adaptation/localizationSkills UsedTechnical writing, project management, XML content development

Cupertino, California, US

• Conducted a usability study of the OS X help system. Interviewed all study participants
• Wrote a test plan, scenarios and all documentation for the study, working closely with the Apple online help team
• Wrote and presented a comprehensive final report that included the study’s findings and recommendations for improvements

Cambridge, MA, US

• ResponsibilitiesManaged Akamai Forum, a web-based application that automates live, streaming webcast events on the Internet, including registration, content synchronization, reporting and event.
• Product enhancements: Led cross-functional teams of designers, engineers and marketing to plan, prototype, and develop product features. Guided the product development through competitive feature upgrades and.
• Marketing communications: Developed online demos, cd-roms, website content, product collateral, and press releases. Produced marketing videos with company executives. Produced investor relations and earnings.
• Webcast management: Managed a team of video producers creating high-profile, interactive broadcasts for companies like Intel, Hewlett-Packard, Unisys, CNET and Schwab. Developed and managed project and asset management.
• Technical writing: Managed and wrote the product user guide, system administrator guide and web-based help system. Created multimedia training materials. Wrote and delivered product training internationally to reseller.

• ResponsibilitiesLaunched and established initial customers for Qcast: a pioneering, web-based application that automated live, interactive steaming media events. Worked directly with customers to develop content and.
• Technical writing: Wrote the product user guide for a web-based communications product. Developed training curriculum including teacher/student guides and online training and customer support website. Established and.
• Marketing communications: Designed and developed Network24 website, online demos, website content and product collateral. Produced product demo for Bill Gates to present at the Streaming Media West conference.
• Product enhancements: Worked directly with customers worldwide to gather product feedback and create new product requirements. Designed specifications for new product features and created working html prototypes..
• Webcast production: Established and trained the first customers. Produced interactive webcast series for our first customer, Hewlett-Packard. Produced worldwide events for IDG publishing.Skills UsedTechnical writing.

M.S., Communications - Television, Radio And Film

B.A., Technical Journalism