Deep K. Email & Phone Number

• Designed and Created cost-saving internal tools for Customer Support, saving $0.5M in manual efforts.• Write Requirement Document (PRD), Product Roadmap, user stories, and create client experience presentations /demos for Leadership, Reps, Customer Support, Operations and End Clients.• Collaborate with cross-functional teams and channel partners to contribute to the product roadmap and prioritization of enhancements and new features • Analyze market trends, collaborated with Tech architect, and influenced technical approaches.• Collaborate with Subject Matter Experts and key stakeholders to understand use cases and pain points.• Develop a Product Strategy and Product Vision that delivers value to customers.• Conducted product discovery, market research, and contributed to the product roadmap• Create new prototypes using Figma and lead (re)design of product by collaborating with UX Designers.• Discuss proposed change with external users and use their feedback to achieve a more powerful design. • Analyze and track success based on Key Results for Objectives (OKRs) set by Organization.• Ensure product SLAs and deliverables are met and are delivered in timely fashion.• Perform User Acceptance Testing (UAT), and Production releases testing for Admin related functions.• Work with Operations and Customer Support representatives to identify client experiences or issues and getting production issues to a speedy resolution.• Currently selected as mentor for college recruits (associate product managers) to assist and guide with agile methodologies, user story writing, release planning, backlog grooming, and sprint retrospectives.

• Ensure new features are implemented according to specifications, released on schedule, and issues are remediated in a timely manner• Own, maintain, and developed a product backlog that supported the strategic roadmap and value proposition.• Gather requirement and create epics, user stories and groom stories during agile ceremonies.• Provide Product demos and conduct product review and feedback sessions with key stakeholders and define/direct the execution of release management activities within the Agile / Scrum model• End to End product ownership in alignment with business OKRs. • Collaborate closely with UX Designers, Technology teams and Quality Engineers; building the core components that enable critical underlying functionality of the Product.• Optimized processes for SDLC, Agile, project management and analytics.• Defined product vision, value, design, testing and implementation.• Participated in UAT testing’s and Go/No-Go decisions and production release certifications.• Review the data for accuracy and relevancy and provide analyzes of trends to provide to stakeholders, implement improvements and accountability. • Monitor customer feedback for compliance reporting and feature requests.

• Created minimum viable products (MVP) for Pledged Asset Line (PAL) accounts.• Wrote Change Requests for the approved changes and enhancements for Accounts, Alerts, Reinvest, and Corporate Actions applications being deployed to cloud platforms like AWS• Worked with Service Reps providing solutions to user errors and escalating technical issues to teams.• Define and manage the success metrics, including cost, feature & functionality, risk posture and reliability.• Updated Product Requirement document (PRD) and Product roadmap based on customer feedback obtained from customer support and demand generation teams• Worked closely with UX Designers, Developers, QAs, Customer Support and Sales teams• Created wireframes using Figma for new features for the cashiering application.• Researched non prod databases like SQL, Oracle and Mainframes to find test data and replicate Production issues for Portfolio Rebalancing applications • Analyzed usage metric and took strategic decisions to increase client engagements.• Performed UATs for REST APIs fetching the trading data from upstream teams using POSTMAN.• Maintained product backlogs and ensured Product SLAs and deliverables• Drive presentations and recommendations to leadership around business performance, as well as technology trends and competitive dynamics.