Paul Marsh Email & Phone Number

Longbridge, England, United Kingdom

Birmingham, United Kingdom

• Deep understanding of technology to deliver pragmatic solutions that meet Business expectations.
• Specialism in producing high quality requirements that are a basis of a successful programme of work.
• Strong interpersonal skills; highly adept at diplomatically facilitating negotiations with stakeholders.

Birmingham, England, United Kingdom

• Worked with senior leadership to design, architect and re-engineer legacy data and processes.
• Delivered finance transformations to facilitate the rapid growth of the QA Education business.
• Produced clear, concise user stories as input into the selection of a major system replacement.
• Ensured stakeholders were engaged, their requirements met, and integrations were seamless.
• Supported the implementation of Salesforce CRM into a complex system infrastructure.

Walsall, England, United Kingdom

• Analysed and modelled Corporate Data with Architects and Scientists to build a Data Strategy.
• Platforms were created that to support the Technology Roadmap and Business Growth aspirations.
• Produced high quality requirements as input into Tendering processes to facilitate system selection.
• Coached team members in industry best practice, soft skills, Agile and Business Change techniques.
• Ensured capability was embedded and sufficient to deliver lasting change in a fast-paced environment.

Solihull

• Worked on a massive agile transformation programme to replace legacy processes and IT systems.
• Produced architectural artefacts, a new data framework, and re-engineered existing process flows.
• Ran workshops, created User Stories, refined Product Backlog, and quality assured Sprint acceptance.
• Used SCRUM techniques to convert 500 legacy reports into a streamlined but flexible Data Warehouse.
• Reduced cost to serve, improved operational efficiencies, and facilitated informed decision making.

Leeds, Hull, Solihull And Oldbury

• Worked on the Strategic Telephony programme to deliver a new Call Centre Solution to Npower.
• Delivered maximum benefit using new features without negatively impacting existing core functionality.
• Worked closely with solution architects, business users and test teams to ensure a smooth transition.
• Achieved a seamless implementation across multiple call centre locations within time and budget.

Birmingham, United Kingdom

• Recruited to facilitate the transition of the company’s largest client to date onto Platform Securities’ outsourcing service. This project necessitated re-architecting software and business processes in order to.
• Newly developed front end software was integrated into the core back office system to create a strategic outsourcing model for future Platform Securities’ business.
• Integration specialist responsible for defining business and digital architecture roadmaps.
• Managed client expectations, being their primary point of contact to facilitate communication between all parties responsible for delivering the programme of work.
• Defined best practice processes to drive the upskilling of the Business Analysis team.
• Provided coaching, mentoring and workshops to increase organisational performance.

Walsall, United Kingdom

• Lead analyst on a 10-year, €300 million programme to support Shell fuel cards in Europe and Asia by implementing FleetCor’s Global FleetNet (GFN) card processing platform.
• Working with business experts and systems architects to define the ‘To Be’ model and ensuring GFN remained a market leading, scalable product at the forefront of technology.
• Performed GAP analysis between GFN and multi-cultural client systems to produce functional and system specifications that are the basis for the GFN Product Build.
• Supported developers and testers throughout the project lifecycle to ensure solutions meet product requirements and are delivered to time, budget and quality.

Birmingham, United Kingdom

• Senior Analyst on one of the top 3 strategic change programmes within RBS to transform Lombard Vehicle Management into the leading UK vehicle leasing company.
• Delivered significant cost savings one year early by leading multiple agile work streams.
• Worked closely with third party suppliers, RBS IT and business stakeholders to implement a new processes and software to deliver significant business benefits.
• Facilitated communication across all areas of the programme so that all parties achieved a common understanding of project scope, requirements and deliverables.
• Provided leadership to the business analysis community to ensure system deliverables were fit for purpose, followed industry best practice and satisfied business requirements.

London, United Kingdom

• Consulting with Accenture on a £200 million programme to drive cultural change and efficiencies within Lloyds IT through use of project and business analysis best practice.
• Seconded to Accenture to build relationships between Accenture and Lloyds Management.
• Continually assessed processes against the Capability Maturity Model framework in order to define process improvements ensuring the delivery of high quality software.
• Implemented training and quality assurance initiatives to ensure all gaps were closed and the 3,000 strong IT organisation achieved compliance within contractual timescales.

Birmingham, United Kingdom

• Implemented a third party automated payments system within their International Division.
• Developed and maintained close working relationships with the Business community.
• Produced clear, concise business cases, roadmaps, functional and non-functional specifications.
• Performed gap analysis to facilitate choice of third party packages to re-engineer their processes.
• Implemented a Lean Sigma framework to improve Lloyd’s International Core system productivity.

Leamington Spa, United Kingdom

Managed a team of developers on Y2K compliance and system enhancements to a Vehicle Importer package and supported its subsequent European rollout.

Atherstone, United Kingdom

Analysed the architecture and data of the Corporate IT system and led a team of consultants in its re-design for improved performance. Used RAD techniques to develop business software.

Hampton In Arden, England, United Kingdom

Worked with IBM Business partners on high profile programmes providing software services to allow IBM’s expansion into the UK software marketplace.

Walsall

Assisted leading edge companies gain competitive advantage by providing innovative solutions to their business problems using Lean manufacturing and Six Sigma techniques.