Delivery and Service Management, Program Management, Escalation Management - Cisco Services P&L services responsible within strategic Italian top enterprise customersServices Pre-Sale, Post-Sale, RenewalsMaximize services value beside customers IT business priorities

Responsible for the management of the Cisco CX Italy projects from deal booking to final customer acceptance and for the quality of all deliverables as defined in the Customer Statement of Works document. Ensures Project Delivery, Executes Project Lifecycle, Executes PMI Processes, Manages Communication, Defines Success Metrics, Builds Team, Resolves Issues, Assesses Risks, Governs Project Scope, Manages Project Costs, Manages Resources, Manages Stakeholder Relationships, Drives… Show more Responsible for the management of the Cisco CX Italy projects from deal booking to final customer acceptance and for the quality of all deliverables as defined in the Customer Statement of Works document. Ensures Project Delivery, Executes Project Lifecycle, Executes PMI Processes, Manages Communication, Defines Success Metrics, Builds Team, Resolves Issues, Assesses Risks, Governs Project Scope, Manages Project Costs, Manages Resources, Manages Stakeholder Relationships, Drives Improvement, Drives Change, Builds Community, Develops Best Practices, Improves Cisco's PM Capabilities. Show less

Responsible for providing high touch relationship management services to Cisco strategic customers. Champions customer issues and acts as focal support interface between the internal departments at Cisco, performs customer sat and technical gap analysis, develops strategic understanding of customer support and business needs and requirements, proactively identifies a suite of Cisco service solutions that would better meet the customers needs.

Responsible for providing high touch relationship management services to Cisco strategic customers. Champions customer issues and acts as focal support interface between the internal departments at Cisco, performs customer sat and technical gap analysis, develops strategic understanding of customer support and business needs and requirements, proactively identifies a suite of Cisco service solutions that would better meet the customers needs.

Parliamo di salute mentale attraverso le tecnologie - Raccogliamo fondi per regalare supporto psicologico

Responsible for Orders, Contracts Services, Purchases Services and Thirdy Parties Management. Customer’s technical services issuing and billing management Commercial support to draft technical services contractsOrders to Suppliers for outsourcing/consultationWriting, drawing up and managing of contracts and trade agreementsCoordination with the Legal Office to validate agreements and general conditions. Accounting and recording of technical activities for both inside and… Show more Responsible for Orders, Contracts Services, Purchases Services and Thirdy Parties Management. Customer’s technical services issuing and billing management Commercial support to draft technical services contractsOrders to Suppliers for outsourcing/consultationWriting, drawing up and managing of contracts and trade agreementsCoordination with the Legal Office to validate agreements and general conditions. Accounting and recording of technical activities for both inside and external resources (Time Tracking application)Responsible of the process of closing supply plans for committed analysis Managing maintenance and renewal agreements (Licenses, Hardware, Service Contracts) Show less

Manage the Help Desk & Customer Care team

Manage the Help Desk team