Patrick Mccloud Email & Phone Number

Hubbard, Mn, Us

Directed and managed the Migration of physical servers to cloud environment while writing technical documentation for training and troubleshooting as well as providing Tier 2/3 escalation support for customer needs. • Deployed a redundant shared storage VMware environment using vCenter server increasing system availability and capacity while reducing maintenance downtime by 90%. • Deployed new customers on a multiple shared Cisco CallManager clusters. • Designed and configured VMware distributed virtual switches to simplify networking. • Implemented a replicated HP Nimble SAN environment that reduced backup and restore times by 80%. • Designed and implemented a Veeam backup solution for virtual machines running on vSAN. • Managed and maintained Windows 2008, 2012 and 2016 servers and Windows 7/10 workstations. • Created Powershell and PowerCLI scripts to install and automate servers reducing installation times by 75%. • Designed, Configured and deployed iSCSI SANs and related networking. • Deployed a Hyper-V cluster for virtual desktops. • Configuration and troubleshooting of Cisco and Adtran routers handing off PRI and analog lines for customer PBXs.

Deployed customers in a multi-site, multi-tenant IP Telephony environment running Cisco CallManager. • Deployed a new Cisco CallManager cluster. • Provided Tier 2/3 escalation support for customer needs. • Installed and maintained a multi-server redundant High Availability VMware environment. • Designed and implemented a NetApp storage solution for the VMware environment. • Manage NetApp SANs. • Troubleshooting of Cisco MPLS networking. • Managed Linux monitoring servers including MySQL servers. • Routing and switching configuration and troubleshooting. • Database maintenance and troubleshooting. • Systems administration for a hosted cloud environment. • Created scripts to update the configuration on a Nextone SBC reducing new customer number deployment time by 50%. • Implemented a Cacti monitoring server to improve historical monitoring of SIP to PRI customers.

Maintained multi-site, multi-tenant Cisco IP Telephony environments. Primary engineering contact for vendors during on-site client installations including defining requirements, providing direction, and facilitating issue resolution.Consulted with customers to define requirements for call flow and phone configurationsImplemented new customer networks and phone installationsTroubleshooted new and existing phone/network configurationsResearched new products and services to meet customer needs

Work with customers to determine call flow and phone configurationDesigned and implemented a multi-site, multi-tenant Windows Active Directory/Exchange and Cisco IP Telephony environmentDesigned and implemented multi-site Cisco IP Telephony systemsInstall, maintain and troubleshoot Windows Server environments, including MS Exchange and SQL servers