Phillip Wright Email & Phone Number

Las Vegas, Nevada Area

With my role as a Sr.Application Engineer, I maintained a solid Cisco Unified Communication voice and Cisco contact centers (UCCE) I would also design & develop voice and collaboration strategies and the use of reporting and voice recording systems (Verba). Provided strategic consulting, including system planning & needs and strategic development.Advising the management team on the formation of applications that fit and improved current business structures, assist with drafting policies and… Show more With my role as a Sr.Application Engineer, I maintained a solid Cisco Unified Communication voice and Cisco contact centers (UCCE) I would also design & develop voice and collaboration strategies and the use of reporting and voice recording systems (Verba). Provided strategic consulting, including system planning & needs and strategic development.Advising the management team on the formation of applications that fit and improved current business structures, assist with drafting policies and structuring design and cost transactions.Generate new development ideals for collaboration application development within the company that focuses on leveraging Cisco voice products, including Cisco Call Manager, UCCE, and Microsoft Enterprise applications. I have Comprehensive database management skills. I also provided training to staff members via onsite and offsite classes. Show less

Las Vegas, Nevada Area

Independent engineering consultant for customers with needs for network design and voice application infrastructures.

Greater Denver Area

Roles included: Implementation and maintenance of Cisco Unified Communication technologies.Including testing and training of end-users with the use of new voice and video technologies and equipment. Worked on break\fix tickets for customers.

Greater Denver Area

Continued from above exp, ConvergeOne purchased Venture Technologies, Feb-March 2019.

Glendale, Ca

My position is accountable for the day to day maintenance and management of YP.com voice architectures .Maintain Cisco Unified Communication voice systems. Design & Developed voice and collaboration strategies and Reporting systems. Provide Strategic Consulting, including system planning & needs and strategic development. Advising management team on formation of corporations and business structures, assist with drafting policies and structuring design and cost… Show more My position is accountable for the day to day maintenance and management of YP.com voice architectures .Maintain Cisco Unified Communication voice systems. Design & Developed voice and collaboration strategies and Reporting systems. Provide Strategic Consulting, including system planning & needs and strategic development. Advising management team on formation of corporations and business structures, assist with drafting policies and structuring design and cost transactions. Generate new development ideals for collaboration application development within company that focuses on leveraging Microsoft and Cisco voice products, including Cisco Call Manager, UCCX\UCCE, Microsoft Lync and Microsoft Exchange.Comprehensive database management skills. Provide training to staff members via onsite and offsite classes. Show less

Responsible for VoIP product implementation focusing on Cisco Unified Communications.Extensive knowledge of Call Manager, Unity, IPCC, Rich media applications, Collaboration.Configure, Repair, and test of IP, SIP trunksWrote scripts for call center applicationsStrong background with Microsoft Exchange, Active Directory.Strong background in installation, troubleshooting of Cisco routers, switches, servers.Supported network management systems and helpdesk… Show more Responsible for VoIP product implementation focusing on Cisco Unified Communications.Extensive knowledge of Call Manager, Unity, IPCC, Rich media applications, Collaboration.Configure, Repair, and test of IP, SIP trunksWrote scripts for call center applicationsStrong background with Microsoft Exchange, Active Directory.Strong background in installation, troubleshooting of Cisco routers, switches, servers.Supported network management systems and helpdesk operations.Knowledge of OSPF, EIGRP, VSS, VRRP & HSRPProject ManagementTrained sales staff on new products, and how to present solutions to customers Show less

PreSales engineering support focusing on Cisco VoIP and the networks to support them.

ProductDesigned Cisco Unified Communication Systems.Provided bill of materials (BOM) and labor in support of sales teams. Served as liaison between vendors, sales and technical support group.Interface with NOC/ SPOC for high level supportTrained field technical teams on troubleshooting methodologies.Created small business sales training program for Nevada sales team that resulted in capturing an additional average of $50,000 per sales account manager per quarter.

Sold regulatory products including Internet, Access, ISDN PRI, Frame Relay, ATM and SONET to other telecoms and ISP's.Managed customer accounts and developed outstanding customer relationships.Responsible for maintaining quotas, network oversight, network planning and product implementation.Managed billing, assessments etc for my customersMaintained annual revenue growth rate of to 15%

Pre-sales, working in carrier makets group. Focusing on large scale strategic customers i.e Cox Communications, AT&T and other telcos and internet service providers. Providing frame relay, ISDN PRI, and optiical SONET networks.

Pre-Sales support wiith an emphisis on designing and supporting Sprint's vast regulatory suite of network services. With items such as TDM circuits, Frame Relay, ATM and SONET.

Designed and implemented systems for network applications.Performed system network programming.Designed MPLS, POS, ATM, Frame Relay, SONET (OC3-OC192), and internet facilities.Supported Global & Carrier Markets sales teamsSYSTEMS PROFICIENCY AND CERTIFICATIONS Hardware, ServerNortel CS1000, Cisco Call Manager Cisco Unity, Cisco Contact Center, Cisco Meeting Place , Cisco Presence Server and Cisco Unified Mobility AdvantageIndustry… Show more Designed and implemented systems for network applications.Performed system network programming.Designed MPLS, POS, ATM, Frame Relay, SONET (OC3-OC192), and internet facilities.Supported Global & Carrier Markets sales teamsSYSTEMS PROFICIENCY AND CERTIFICATIONS Hardware, ServerNortel CS1000, Cisco Call Manager Cisco Unity, Cisco Contact Center, Cisco Meeting Place , Cisco Presence Server and Cisco Unified Mobility AdvantageIndustry CertificationsAdtran, Nortel, CiscoPC SoftwareWindows Server, 2000, 2003, Linux, CentOS, Unix, Microsoft Word, Excel, PowerPoint & Project; CISCO DESIGNS, ACHEVIEMENTS, AWARDS Show less

Engineer

Activities and Societies: Cisco Networking Academy Alumni Completed Coursework on Novell, Microsoft and Cisco platforms.

Ccna, Ccda, Internetworking Engineering, 4.0

Completed course of study for Cisco Networking Academy Routing and Switching.