Michael Urness Email & Phone Number

-Founded evaluation consultancy focused on high-quality equitable research design and outcomes.-Manage and implement a portfolio of over $500,000 in evaluation and management consulting funding.-Co-create and manage research plans in collaboration with clients involving facilitation, logic model creation, data collection, research writing, and analysis.-Develop and administer qualitative and quantitative evaluation measures for program assessment and development.-Conduct landscape, situational, and research analysis for clients in dynamic community environments.-Statistical data analysis and modeling of evaluation and programmatic results using Excel.-Write and advise on federal and state grants for clients in the healthcare and non-profit sectors.-Facilitate strategic planning processes for improved system performance.

-Process payments to carriers, employers and members to ensure continuous insurance coverage.-Monitor and distribute incoming mail, process and distribute vendor invoices to facilitate timely payment.-Calculate and ensure proper payment to broker partners of commissions and referral fees.-Other duties as assigned.

-Review assigned pipeline to anticipate the estimated closing date.-Prepare loan documents; entering loan information into the System of Record.-Communicate with the Settlement Agent and Customer to coordinate the signing of correct loan documents.

-Sort, organize, and perform detailed case work in the Allegation System of Record.-Prioritize and organize work with limited supervision and manager multiple assignments simultaneously while adhering to deadlines.-Communicate issues and developments to Conduct Risk Lead Consultant.-Build strong partnerships and collaborate with business partners.-Create, revise and update SOP and multiple job aides for the Complaints with Allegations intake progress.

-Facilitate weekly design labs for 30 students to work in groups and engage in praxis.-Advise undergraduate students in one-on-one meetings to improve composition skills for a writing intensive course.-Evaluate, grade and provide constructive feedback on projects, tests and essays.-Mentor first-year teaching assistants and collaborated with instructor to improve content and delivery of curriculum. -Received Student Academic Excellence Team Award (2018) and Mary Hoover Award for Teaching Excellence (2017).

-Assist on research topics including green building technologies, housing discourse, and factors that influence housing desirability.-Coordinate research activities including scheduling participant interviews, organizing research notes, and transcribing recordings.-Conduct literature reviews to contextualize research and inform inquiry. -Collaborate in the construction of research questions and investigative tools.-Code and analyze qualitative interview and quantitative survey data.-Collaborate on writing manuscripts, verifying citations, and producing reports and presentations.-Undertake a textual analysis of The Encyclopedia of Housing (2nd ed.) including data extraction, coding, analysis, and generation of a report on the findings.-Present research findings to academic and professional audiences.

-Manage a paid staff of four and up to 40 volunteers and Habitat for Humanity homebuyers on a daily basis.-Cultivate relationships with businesses and individuals to secure material donations and ensure the store remained stocked with items of interest and of use to customers.-Streamline donation process through changes in store layout and function and implementation of an online system for donation coordination resulting in an increase in donations and decrease in wait time for donors.-Collaborate with the University of Minnesota College of Design to facilitate student projects to research and propose redesigns of the retail space.-Create and update operations manual to ensure institutionalization of knowledge.-Set a budget and work with the larger organization to establish goals and benchmarks, and report performance to the Board of Directors at monthly meetings.-Create and maintain a social media presence to publicize operation to donors and customers. -Organize events and leveraged earned media to promote operation.

-Manage the planning and opening of a donation based thrift store operation in 4 months.-Manage up to 40 volunteers and Habitat for Humanity homebuyers on a daily basis.-Cultivate relationships with businesses and individuals to secure material donations and ensure the store remained stocked with items of interest and of use to customers.-Create and update operations manual to ensure institutionalization of knowledge.-Set a budget and work with the larger organization to establish goals and benchmarks, and report performance to the Board of Directors at monthly meetings.-Create and maintain a social media presence to publicize operation to donors and customers. -Organize events and leveraged earned media to promote operation.

-Engage in direct efforts to recruit and retain volunteers for the affiliate’s home building program and various supporting roles.-Convene a volunteer committee to meet bimonthly and ensure continuation of efforts to recruit and retain volunteers.-Create and maintain a social media presence for the organization, including promotion of upcoming events and documentation of activities.-Implementation and maintenance of a database of supporters including in-kind donors, financial donors, contractors and volunteers.-Collaborate in all-staff efforts including production of newsletters, annual reports, and events, as well as office management and administration.

-Assist Senior Team Leader in coordinating sales floor staff to stock inventory, maintain store cleanliness and provide fast, fun and friendly customer service.

-Launch a collaborative program with Deering Clinic to address the legal components of children’s medical problems.-Create and administer a survey tool to parents at Deering clinic and mobile WIC clinics; code, analyze and interpret survey results.-Convene discussions with clinic staff to understand how the program could address unmet needs.-Research similar programs to develop best practices and tailor program to fit local needs, as informed by gathered data.-Present program plan to clinic administration and staff to secure buy-in.-Develop policies and procedures for referrals, intakes and client case evaluations for program.-Generate communications materials to raise awareness of program among patient population. -Initiate outreach, including mailings and press releases, to the local legal community to solicit volunteers to assist in staffing program.

Master Of Science - Ms, Design Housing Studies

-Research focus: Housing issues and policies concerning the LGBTQ+ population.

Bachelor Of Arts - Ba, Political Theory And English