Transaction Strategy and ExecutionMerge & Acquisition

Responsible for management and support activities around business applications and transaction platform ensuring stability and reliability for all business processes. Close cooperation with Database and Infrastructure teams in order to coordinate Change and Maintenance Management tasks without any impact on business procedures. Responsible for team of Application Administrators specialized in Linux, AIX and Windows environments as well as Oracle database operations. Tasks and duties:1. Coordination and direct support for online and offline transaction platforms used in several European countries ensuring high quality of service and desired features are available to clients2. Support of internal reporting and financial systems essential for settlement and reconciliation processes3. Responsible for team of highly qualified Application Administrators specializing in Linux scripts and Oracle database operations as well as Windows based applications 4. Transfer of knowledge and responsibilities from foreign teams in order to build application support hub serving all countries 5. Communication of production issues within the company and performance reporting

Responsible for management and coordination of support team dedicated to Business Applications used within the company ensuring all services are provided with desirable quality and minimal user impact. Involved in BI/SQL development and Project Management coordination; reporting directly to Global Director IT Service Delivery.Tasks and duties:1. Support management of business applications such as Salesforce (CRM), ERP suite (Medius, M3, Vertex), Workday, Concur and Engineering suite (Enovia) for over 40 countries2. Direct Leader of team of 11 application experts responsible for design and adoption of processes and procedures for internal as well as external partners 3. Leading Continuous Process Improvement program in collaboration with Business Super Users, Knowledge Managers, Application Owners and Product Managers4. Close cooperation with business and projects teams in order to transition tasks and duties to support team5. Reporting and monitoring of support activities for quality and SLA compliance 6. Coordination of Enhancements and Improvements Requests for business applications based on user priorities and frequent root causes 7. Training and coaching for user community and application experts in processes and business systems

Responsible for management of 2nd level and 3rd level support for global CRM clients from pharmaceutical and medical sector. Scope of support varied from generic services to dedicated resources supporting own and client hosted business applications. Tasks and duties:1. Design and implementation of procedures and business processes including support and communication workflow for global clients from pharma markets2. Business and technical analysis of requests and issues3. Managing client relationship and upgrade of provided services4. Creation and validation of technical and functional documentation5. Coordination and supervision of migration and improvement projects6. Design of strategy and development plan for team and department 7. Recruitment and training of new employees8. Monitoring and supervision of delegated tasks9. Training for system administrators and users on client side10. Monthly, quarterly and annually reporting to various levels of management

Responsible for management of 2nd level and 3rd level support for global CRM clients from pharmaceutical and medical sector. Scope of support varies from generic services to dedicated resources supporting both Cegedim and client hosted business applications. Tasks and duties:1. Design and implementation of procedures and business processes including support and communication workflow for global clients2. Business and technical analysis of requests and issues3. Managing client relationship and upgrade of provided services4. Creation and validation of technical and functional documentation5. Coordination and supervision of migration and improvement projects6. Design of strategy and development plan on team and department level7. Recruitment and training of new employees8. Monitoring and supervision of delegated tasks9. Training for system administrators from client side10. Monthly, quarterly and annually reporting to various levels of management

Responsible for providing business and technical analysis for implemented systems. I was participating in multicountry IT projects for clients from financial and media sector. Main focus was on ensuring that deployed solutions provide desired quality, fulfill user expectations and are integrated according to business needs.Tasks and duties:1. Technical analysis and business procedures creation2. Leading and participation in workshops with project stakeholders 3. Technical and functional documentation preparation4. Coordination of system tests, integration tests and User Acceptance Tests5. Creation of test plans and test cases

Responsible for providing 3rd level support for CRM systems pharma companies operating in over 30 countries. Support was focused mostly on data management from backend side of application and business consultancy regarding business processes and implementing them in systems.Tasks and duties:1. Analysis and implementation of database interfaces2. Investigation and solving of database issues and requests reported by users3. Maintenance and monitoring of incoming and outgoing dataflows4. Coordination of tasks between different support levels and project teams5. Analysis and report creation regarding system and business usage

Tasks and duties:1. Design and analysis of technical and functional specifications for Business Intelligence modules2. Identification and management of project priorities and risks in testing area3. Creation and implementation of test plans and test cases

Tasks and duties:1. Design and implementation of test procedures and test plans2. Functional and technical specification for consumer web portal operating in multiply countries3. planning and performing test runs and test automation scripts