Manage activities related to QMS compliance that monitor performance to ensure the quality products, proccesses and services create sustainable customer satisfaction.- Comprehensive database management and migration from multiple databases to a knowledge database- Facilitated Supplier Quality Improvement of 95% in pilot program & rollout

- Quality data applications creation & integration- Quality data analysis & reporting process creation- ISO 9001:2008 certification oversight- Customer quality improvement initiatives- Supplier quality reporting & improvement process deployment

Responsible for meeting annual operating plan, recommend differentiated solutions, post-sale support by negotiating without boundaries with both external and internal customers. - Global technical liaison from qualification to high volume usage - Managed global requests for quotes - Managed product and credit term change over broad customer base

Survey customer needs to specify product and service plus determine customer critical to quality parameters for new product development. - Point of contact for Tier 1 customers - Headed application improvement which lead to 75 to 95% improvement in processing time - Facilitated Return Material Authorizations queries and solutions - Project Team Leader for off-shore vendor start up to high volume manufacturing - Global Technical Service Team Leader - Conducted product qualifications and white papers

Development, processing parameter discovery, qualification and product reliability management. - Global Process Team Leader - Performed research and development knowledge capture during site closure

Responsible for characterization, reliability, applications and failure analysis of both existing and development packaging products (semiconductor package applications. Products included solder pastes, internal electrode inks, underfills, lid sealants, encapsulants, and silver/glass to polymeric die attach adhesives). - Responsible for analyzing and reporting to both internal and external customers. - Administrator for Acoustic Micro Imaging Non-Destructive Testing (1997-2002) - Managed Supplier Measurement Capability Analysis (MCA) with supplier improvements ranging from 10 - 60% (1997-1998) - Developed tracking package and training program utilizing JMP Statistical Analysis Software for internal and external suppliers - Member of a Defect Reduction Team which brought up a new site for high volume manufacturing, establishing procedures and methods to enhance proficiency (1996 - 1997)