Thang Phan Email & Phone Number

Hanoi, Vn

CMC GlobalKey Responsibilities:- Developing and executing project plans, defining project tasks, establishing timeline, and allocating resources.- Managing risks and issues that may arise during the project.- Tracking project progress and ensuring that it stays on schedule and within control.- Communicating & collaborate with stakeholders, partners, suppliers, team members, clients, manager, internal department to keep them updated of project progress and to resolve concerns or issues.- Managing budgets and financial resources for the project.- Mentoring and managing team members to ensure that they have the skills and support they need to complete their tasks effectively.Achievements & Awards:- Best Project of The Year 2022- Best Performer of The Year 2022

CMC Serviceso Services Management:- Direct the operations of provide IT service to ensure effective performance of job duties with customer (Managed Services, IT Support, IT Helpdesk, IT Deployment, IT Maintenance, Outsourcing Vendors,...)- Oversee the technical and outsourcing processing in maintenance, repair or replacement of faulty machines.- Cooperate with customer care service team to ensure all technicians compliance with set customer service standards and procedures.- Manage the process of building Knowledge Base System for Technicians.- Oversee the hiring and training of IT service technicians and outsourcing provider.- Manage directly the Managed Services Team.- In charge of Technical & Service Center in front of the board of directors.o Services Consulting & Responsibility with customers:- Communicate with customers, collect infomation and analysis of customer’s IT structure to identify suitable products and strategies.- Consulting product and services for meeting customer's needs.- Calculate the input price for the Sales Team to build the business plan.- Arrange and prepare resources to facilitate for provide services to customers (Before signing contract).- Responsible for responding to customers about technical questions and complaints encountered during service provision (According to services level).o Product and services development:- Forecasts possible future IT trends and challenges and report to BOD. Recommendations appropriate action plans for improved strategy and minimizing risks.- Studying relevant publications and participating in Technical training programs.- Calculate Input pricing & plans for the company's products and services.

CMC Manufacturing & Service• IT Consultanto With Company's Vendors:- Preview / Review new products from manufacturer and report to Director.- Join negotiation with new vendors (Technical segment)- Research new technology / product of signed vendors & join Technical training courses of vendors.o With Other Departments:- Training for employee new products and services.- Support Sales Team to introduce products and collect technical requirements of customer.- Design ICT systems ensuring the right architecture and functionality for customers.- Collaborate with other team and staff to develop new solutions or upgrade current products in accordance with the requirements of market and orientation of the company.- Support new technology implementation.- Other task assigned by the Director Board.o With Customers:- Understand customer requirements and business objectives.- Provide advice on using technology to achieve goals.- Provide assistance with technical issues for customers (in case Support and Warranty Unit can not resolve).

Key Responsibilities:- Responsible for overall management and maintenance of network for corporate WAN/LAN/Internet connectivity, including configuration documentation.- Operate, monitors and maintains infrastructure, applications & services: VPS, Hosting, Domain Name, Active Directory, Office 365, Microsoft Exchange, Video Conferencing, File Server,...- Monitor and take action to minimize outages for IT infrastructure.- Manage cost/benefit for IT spending and initiatives.- Analyze existing operations and make recommendations for improving and growing the network infrastructure and IT systems.- Research and remain current with the latest technologies and solutions & supporting procurement.- Review technical documents (ICT segment) of the projects invested by the company.- Responsible for asset management of IT hardware, software, and equipment.- Support end users when escalations occured, resolving issues, and monitoring the performance of systems to prevent and quickly resolve delays and outages.- Maintain security and privacy of the information systems, communication lines, and equipment.- Build and maintain vendor relationships and manage the purchase of hardware and software products.- Other task assigned by the Director Board.Achievements and awards:- Completed project of construction IT infrastructure of Vinh Tan International Port - 2019

Key Responsibilities:- Monitor, maintenance the specialization IT system in signaling and telecom which using for operating Vietnam National Railway network in 11 Northern provinces.- Operate, monitor, maintenance commons IT system which serve for the company operation: IT Infrastructure, Application & Services such as server room (11 sites), network (WAN/LAN/VPN/Internet,), storage, AD, Email, ...- Operate, support end users in the IT applications, services related to the Intranet Portal.- Take part as Supervisor Engineer/Site Manager in projects of consultant, deployment, maintenance infrastructure & application for IT, Telecom & Signaling for Vietnam Railway Corporation & Ministry of Transport.- Research new IT technologies and solutions.- Manage company website (Hosting, Domain, SSL...)- Periodical inventory check, planning & supervise for maintenance of ICT devices.- Performs other tasks as assigned.Achievements & Awards:- Top 15 of Competition for Computing Skills of Vietnam Railway 2014- 3rd prize of Competition for Excellent English User of Vietnam Railway 2017- Top 5 of Competition for Computing Skills of Vietnam Railway 2018

Bachelor Of Engineering - Be, Information Technology

Bachelor'S Degree, English Language And Literature/Letters