Pedro Norte Email & Phone Number

Lisboa, Portugal

Help individuals, teams and Organization applying the agile mindset in everything we do in order to be more aligned with our customer needs, delivering in an iterative and incremental way, empowering people to achieve better outcomes through focus, prioritization and autonomy.

Lisbon Area, Portugal

Definition of the Agile Model at NOS, teach, coach and mentor the people across different levels in the organization in Agile mindset and practices, enabling their evolution and growth and simultaneously helping them delivery better results to the Organization and improve the customer experience.Main activities• Facilitate change and new ways of working within the organization• Be an internal consultant regarding Agile and Lean practices helping people, teams and the organization in focus on prioritization, value and outcome while experimenting new approaches for technical and functional teams• Gathering metrics on team performance, quality and agile maturity in order to follow and improve the team and organization practices and mindset• Help the organization identify constraints and improvements by facilitating workshops with different roles in the organization• Fostering communities of practice by promoting gatherings with different roles in the organization to exchange learnings and experiences• Being Agile Coach of Teams with different products: Digital, Innovation, Customer Experience, Advanced Analytics• Responsible for the onboarding of Agile teams including training in agile mindset, scrum and kanban, helping setup the team toolset (jira, confluence) and ways of working (team rules, build trust among the team members, product goals and KPIs) and agile team evolution along the way (agile maturity model)• Mentor other Agile Coaches and scrum masters and responsible for their onboarding, early start and evolution while they coach other teams• Being a Product Owner of a team of dashboard data product for agile teams metrics information

Lisbon Area, Portugal

Responsible for starting the team from the ground up, defining: - Team Organization - Team KPIs - Enterprise Architecture Notation Definition (Notation Archimate) - Functional/Applicational Process Design Guidelines (Notation BPMN) - Process Design Tool Selection - Functional/Applicational Process Governance & Life Cycle Definition - Enterprise Architect Diagrams modeling (Application Layer) - Functional/Application Process Modeling - Application Process Catalog DefinitionAdditionally, I have created the initiative “IT Project Journey Map”, using the Design Thinking approach, to map the reality of the IT Project life Cycle from an external point of view (Business) and an internal IT perspective, identifying pains during the project process and the ideas that all the teams suggested to improve the status quo. This project gave me a tremendous pleasure, in using the design thinking tools, to capture the real feelings from the stakeholders involved and their true opinion and ideas in order to change the reality.Furthermore, I have tried to improve on the information on application processes by creating a prototype that combine the process steps, the User Interface screen shots and the webservices used in each step/screen of the process in a particular system. This idea was a way to help stakeholders to know the actual process flow in a more visual way.

Lisbon Area, Portugal

Part of the team that was given the challenge to propose a new IT Operating Model.Topics worked on:- Process steps end2end- Agile vs Waterfall(Lean) Elegibility Methodology Matrix- Tools and Pratices for Agile

Responsible for the following activities in the IT Quality Management Area:- Internal Process Definition- Continuous Improvement Iniciatives- Activity KPIs Reporting

Responsible for the following activities:- Setting up the management model for the new IT Quality Management Supplier- Defining the operational model for the Testing phase of the projects life cycle: - Test entry Criteria - Tests Specifications - Tests Execution and status reporting - Regression Tests - Automation Tests - Activities KPIs Validation- Internal Team Management- Continuous Improvement Iniciatives

Responsible for the Siebel/CTI integration project for the client (ZON TV Cabo) side and interacting with the IT development Team. Siebel v7.5 and Genesys (SIP).Main responsabilities:- Development Supplier Selection- Project full life Cycle (from setting up the team until rollout)Consultant by Logica

CRM Siebel (v7.5) production Support Team Manager

Design Thinking For Business Innovation

Intensive after work course (100 hours) on Design Thinking for Business Innovation focusing in the following practical modules: - Design.

Saf - Scrum Agile Foundations

Training on the principles and details of Scrum Framework

Service Experience Design Hands-On Workshop

Workshop on Service Experience Design methodology Main Topics: - Innovation - Design Thinking Methodology - Customer Journey Maps.

Programa Geral De Gestão

Overview de diferentes áreas de gestão: Contabilidade Negociação Inovação Marketing Estratégia

Participatory Leadership

Activities and Societies: Open Space Technology, World Café, The Circle Practice, Appreciative Inquiry, Collective Mind\map, The Pro.

Postgraduation, Quality Management

Activities and Societies: ISO 9001, Gestão por Processos

Msc, Distributed And Multimedia Information Systems

Licenciature, Computer Engineering

12º Ano, Informática