Lead the secure migration of the current window and door manufacturing software (Winsys) to thenew software solution (A+W Cantor). Ensure that all security measures are in place throughout thetransition process.Provide front-line support for the company’s applications and systems, addressing any technicalissues and ensuring smooth operations.Offer technical assistance and support to internal end users, branch associates at locations acrossCanada, and customers, resolving any security-related concerns promptly.Collaborate with infrastructure operations teams to investigate and communicate security-relatedissues, whether they pertain to applications, hardware, or network infrastructure.Play an active role in supporting Cornerstone level initiatives, both remotely and on-site, byproviding technical support as needed.Adhere to security and SOX regulations, ensuring compliance with internal and audit controlprocesses to maintain a secure environment.Develop comprehensive system and user documentation for multiple applications and processes.Integrate security guidelines, threat models, and risk assessments into the documentation tofacilitate secure operations and promote understanding among stakeholders and end-users.Excellent oral and written communication skills to articulate complex technical concepts tonon-technical audiences.Proactive and self-motivated, with a demonstrated ability to take initiative and drive results.

Implement and test workstations, printers/scanners, handheld devices, video/teleconferencesystems, and telephones, ensuring their proper functioning and security.Provide comprehensive support for all software used by firm members, including but not limited toimanage, Link2DMS, Microsoft Suite, and IBM Lotus Notes. Troubleshoot and resolvesoftware-related issues promptly.Utilize Cisco IronPort to enhance email hygiene, effectively filtering out spam, phishing attempts,and malware. Proactively maintain a secure email communication environment and reduce the riskof email-based threats.Manage Security Groups assigned to firm members using Active Directory Admin Center (ADAC)and Active Directory Domain Services (ADDS). Ensure proper access controls and permissions aremaintained.Conduct routine reviews of email security setups and settings, ensuring the successful filtering ofharmful email content while minimizing the occurrence of false positives.Collaborate with the incident response team to investigate and resolve security incidents related toemail phishing, malware distribution, and other email-related attacks.Assess physical and technical security risks related to data, software, and hardware, and devisemeasures to mitigate potential security breaches.Process Change procedures and document resolutions in compliance with established protocols.Create knowledge bases and visual task boards via ServiceNow to facilitate efficient supportprocesses.Assist in staff training on email security best practices, raising awareness of phishing attempts, andemphasizing the importance of reporting suspicious communications.

Provide first-level support for Windows 10 migrations and O365 installations, ensuring a smoothtransition for end-users while maintaining security standards.Offer remote support, troubleshooting, break-fix services, and repairs for IT-deployed equipment,smart phones, networks, and software, ensuring their proper functioning and security.Address various IT support issues and provide prompt resolutions to customer queries, whetheron-site, via Skype, or remotely, while maintaining a strong customer service approach.Analyze and understand business processes to identify technical requirements, ensuring that ITsolutions align with the bank’s security and compliance standards.Perform backup and recovery duties to safeguard critical data and maintain business continuity inthe event of disruptions.Support and enhance existing automated processes and implement change requirements followinga structured change control process to minimize risk and ensure smooth transitions.Conduct system audits to detect and mitigate potential abuse, such as web filtering and monitoringnetwork bandwidth usage.Facilitate end-to-end application testing, regression testing, and end-user testing to verify theeffectiveness and security of IT solutions.Thoroughly document support procedures and resolutions using the ServiceNow ticketing system,maintaining a comprehensive knowledge base to aid in efficient operations.