Maintained open communication with customers, real estate brokers, and loan officers to ensure proper and timely submission of mortgage applications. Prepared and submitted detailed loan packages to the lender underwriting department for approval or denial.Scheduled and tracked closing dates, contingency dates, and rate lock expiration dates to ensure compliance and create repayment plans. Followed up with new loan inquiries daily. Verified employment, income, credit history and other financial information.

Processed loan applications for 3 loan officers from the beginning stage of credit submission until funding for commercial, consumer, and real estate loans. prepared extensions, modifications, and denials by deadline. Developed monthly loan reports on Excel for all 18 Unico Bank branches and 20 loan officers. Ordered insurance binders, title work, flood determinations, and appraisals from company approved providers.

Opened and became knowledgeable on all types of new accounts offered by the bank. Compiled required account information into the computer and filled out necessary forms and/or documents to open the account. Assisted customers with online banking and debit cards. Generated monthly audits for debit cards, cashier’s checks, money orders, and teller cash drawers.

Adhered to policy and procedures to minimize loss to the bank and maintained cash control of the bank’s assets. Provided account services to customers by processing deposits, loan payments, cashing checks, issuing withdrawals, and recording night deposits. Completed special requests by closing accounts, implemented safe-deposit box procedures, provided printed statements, and placed check orders.