Polina Yoshimura Email & Phone Number

Portland, Or, Us

Portland, Oregon, Us

Seattle, Wa, Us

Slalom @ Microsoft October 2022-July 2023Systems Business Analyst- Drove Tier 2 launches for diverse Azure teams, supporting complex business model implementations.- Expertly translated business objectives into clear technical requirements. Partnered closely with Business Planners to facilitate the process from preparing, unblocking, validating, and successfully submitting change requests.- Oversaw the implementation of Operations Delivery Life Cycle process guidelines, proving proficiency in quality control, risk management, and strict compliance.- Undertook diligent documentation of all launches, recommendations for process improvements, demonstrating strong organizational skills, a commitment to transparency, and accountability in operations management.Slalom @ NW Natural April 2022-September 2022Sr Business Analyst- Provided business analysis support for the Reporting team on a largest IT system migration project in the history of a local natural gas utility.- Identified and remediated multiple solution gaps by working together with the Business and multiple agencies involved in the project.- Delivered on all in-scope deliverable, including regulatory reporting.

Vancouver, Wa, Us

Supported Company’s efforts in modernizing and standardizing business processes and systems as part of the Data & BI team roadmap. Core responsibilities included requirements gathering, transitioning of legacy apps/systems, providing SME support, investigating and resolving incidents/outages, working with developers on delivering right solutions based on business needs. Frequently used data analysis to aid in troubleshooting, requirements gathering and issue resolution.• Gathered requirements for custom web-based applications, APIs, executive-level, business and regulatory reports, PowerBI dashboard enhancements, replacing legacy systems.• Took active part in internal process improvements from developing templates, documentation standards to onboarding new developers and contractors. Overhauled team’s release process to be able to release more frequently, cut down on overhead, while meeting rigid audit standards.• Initiated and led an intake process improvement effort that dramatically improved issue response/resolution across all Business Apps teams, as well as customer satisfaction company-wide.• Developed and maintained team’s backlog, evangelized Agile practices and rituals to deliver solutions in a more predictable, efficient and timely manner.

Portland, Oregon, Us

Managed a custom-built platform from collecting requirements and distilling them into user stories with clear acceptance criteria, prioritization, and driving timely project completion. Managed product roadmap, maintained, groomed, and prioritized product backlog. Actively participated in all phases of SDLC, including design, QAT, and deployment. • Managed successful data migration from Oracle into AWS to improve obsolete processes, reduce operating costs, and improve customer and employee satisfaction. Delivered on a company objective that represented 20% of the annual organization incentive.• Devised a plan to improve and expand the internal platform into a hub to improve processes for client configurations, including new feature development, analytics, documentation, data management, and a self-service portal.• Inaugurated governance board to regulate compliance with design, usability, data quality, feature tree organization, and documentation standards of all platform aspects.

Portland, Oregon, Us

Gathered, evaluated and documented business requirements from external clients to enhance HealthSparqOne, a SaaS application, configured it to better align with Clients’ business needs. Established strong relationship with clients to foster trust by ensuring that their needs are heard and addressed appropriately• Identified and resolved issues by querying and correcting data, created test cases for QA• Streamlined and reformed time-consuming and expensive implementation process to reduce errors and enhance performance. This allowed to meet a critical project deadline and set a stage for future process improvement initiatives. • Earned a promotion to Product Owner of the internal platform to continue improving set up processes, eliminating pain points, and achieving increased customer satisfaction with faster and less error-prone implementations.

Portland, Or, Us

Drove data and analytical support for the corporate pain-point campaigns, data quality, data source redundancy elimination that led to lower operational costs and improved customer satisfaction.• Gathered requirements for high-impact projects, such as Cloud migration, data governance projects, selection of a visualization tool (Tableau) to meet Company’s needs.• Provided SME guidance across many departments for member data, lines of business, and data limitations.

Portland, Oregon, Us

Prepared reports and conducted forecasting to help facilitate effective strategy and decision-making for the Executive Suite. Led all corporate enrollment reporting of the organization and external rating, ensuring data accuracy. Validated data, investigated issues, and created reports utilizing current business intelligence and forecasts for membership enrollment.• Secured $3.4M through the reformation of the state overcharge assessment by utilizing process improvements to regulate on-time and accurate, standardized reporting.• Delivered strategic reporting and analytical support for Sales, Executive Suite that was used in strategic planning, financial and regulatory reporting.

Portland, Oregon, Us

Provided reporting and analytical support for the wellness program, both in-house and customer-facing. Built thorough reports to assist employers with making effective decisions regarding their employees, stayed informed on current health & wellness research, benchmarking, built a model to predict which employers would be more likely to be active participants to allow for more targeted and effective resource allocation.• Generated $3M in revenue by contributing to company closing lucrative deal and acquiring key client.• Outlined business requirements for dashboard development to facilitate self-service assessment for key stakeholders as well as response to performance of program.

Santa Clara, California, Us

Co-owned the development of dynamic market analysis solution for Intel's market intelligence application. Responsibilities included integration and ongoing maintenance of the dynamic market analysis application. Managed vendor relationship with market research firms, such as Gartner, Forrester, IDC

Honolulu, Hawaii, Us

Recruited to assess Oregon as a potential new market for an energy efficiency company out of Hawaii. Delivered detailed market analysis to reflect Oregon's economic, competitive and regulatory environments. The report convinced company executives to expand to Oregon. Established partnerships with Oregon’s energy-related organizations, started building customer base and technical partnerships. Opened an office in Portland. Ran several initial energy audits and organized retrofits to help new customers realize energy savings.

Portland, Us

Helped organize PDBA customer data: entered it into an Excel document, cleaned and validated customer data in preparation for the Holiday marketing campaign. Visited local businesses to share information/benefits of being part of the association.

• Managed interactions with international government organizations, monitored regulatory and legal environments, advised on the culture and intercultural relations, managed overseas staff• Raised funds to improve quality of life of abandoned children that included fundraising, donations, building a quality playground in a Kazakhstan orphanage• Helped out with electronics support (computers, printers), built an Access DB to store customer data, MS Office app support (building Word and Excel templates, mailing templates, etc)

B.A, Marketing And General Management

Certificate, Software Development