Nick Polley Email & Phone Number

London, England, United Kingdom

Principal consultant in the Financial Services and Insurance sectors, engaged in business development, RFP’s and solution proposal life cycles for multiple client engagements. Delivering a portfolio of works for a leading global insurer, including a cloud migration program for complex applications, consolidation of SAS data cubes with power BI deployment amongst others. Managing cost and benefit outcomes for senior leadership with a global delivery model. Shaping the PMO approach to agile practices to achieve designed outcome. I have led the implementation of a strategic payment scanning platform upgrade at Nationwide Building Society; enabling the bank to meet ISO20022 standards for global payment messaging and regulator commitments. Engaged senior stakeholder forums to expedite outcomes, including the enhancement of the combined team delivery efficiencies by deploying agile practices across the programme value chain.

Africa

Defined and executed SBG's digital platform strategy; engaged with business heads, engineering, design, and product teams to drive advancement across platforms/channels via digitization programmes. Participated in multiple country leadership engagements alongside corporate colleagues to represent Business vertical, in proposing new corporate customer payment platforms with American and Swiss partners (Volante and Temenos).• Acted as lead SME for business division in implementation of new channel architecture in collaboration with external Dutch partner (Backbase) across Mozambique, Kenya, and Angola, while building out new BIAB engineering stack on enhanced hosted platform.• Led Salesforce pilot digital onboarding programme into Botswana as solution owner; defined logical build sequence for technical teams into customer-focused MVP stack via country web pages with automated regulatory and compliance checks for AML and KYC.• Oversaw co-ordination and consolidation of BCB division demands into unified signature mobile APP programme delivery structure aimed at digitizing omni-channel customer experiences across seven emerging markets. Facilitated introduction of feature parity products for SME segment, beyond existing web-based technology offering. Secured buy-in from regional senior leadership for H2 capex investment projects focused on interpersonal aspects of business and leveraging relationship capital and data-driven proposals.

Johannesburg Area, South Africa

Promoted to customer-focused leadership position to direct cross-functional teams in migration to digital customer outcomes across two critical strategic themes of digital onboarding and lending, utilising bespoke NWOW approach with agile principles.• Launched mobile-based instant personal loan with digital fulfilment capability across two customer-facing channels as first in 10 markets, covering customer pre-notification: deployment of credit decisioning engines by utilising group collated data, behavioural scoring models, integrated credit bureau data, credit checks, and customer-centric digital fulfilment processes. Established regional delivery framework by overseeing scoping and pricing for continuation of digital loan fulfilment strategy into SME segment, in collaboration with Infosys partners and deploying automated multiple directors checks with USSD transactional capability.- The Digital Lending Journey received multiple awards, including ‘Standard Bank Group Beyond Excellence Award’, ‘Infosys Solution Innovation Award’, ‘Best New Banking Product in Zambia’, and ‘Best Lending Implementation in Africa’ from Asian Banker Awards. • Delivered digital, remote onboarding capability into retail and SME segments in eight emerging markets. Employed design-led practices to lead localised teams in distilling strategic demand for enhanced customer onboarding; integrated full KYC checks with regulated document storage and retrieval, automated end-to-end process, and facilitated transactional channel registration with card hand-up to support immediate customer interactions.• Established new simplified staff-facing front end with international partner, Infosys, by building APIs across core stack; enabled remote onboarding outside of our traditional branch network• Optimised accuracy and mitigated labour hours by utilising IDP and OCR in solutioning and provided FAQ support / key call volume reduction by piloting chatbots in call centres

Johannesburg Area, South Africa

Promoted to lead continuous improvement division for Africa Regions Operations; drove enhancements across customer value chain and bank product experience with keen emphasis on improved overall customer satisfaction. Delivered effective supervision to Process Engineers and large cross-functional change squads across multiple countries, delivering operational improvement initiatives through implementation of 6 Sigma/Lean methodologies; provided coaching to stakeholders on process improvement strategies, prioritised workflow offerings, and fostered barrier-free environment to enable team success. • Delivered Lean 6 Sigma certification framework to Operational and Front-line teams, ensuring applied knowledge to drive customer experience enhancement projects, covering by identifying and eliminating inefficiencies through process mapping exercises, enabling automation, optimising workloads, and streamlining critical process flows.- Enhancing Turnaround Time (TAT) and cost-to-serve value chains in cash, cheque, onboarding, and lending solutions.- Streamlining payment and trade processing services across five markets in African region.• Represented operations during due diligence processes for new international suppliers of cash solutions with site inspections in both Argentina and Brazil to understand localised cash management procedures and re-usability within local markets.

- Core Banking – Programme Manager, Standard Bank Group – Johannesburg, South Africa- Operations Manager, TransUnion Credit Bureau – Johannesburg, South Africa- PMO Manager, TransUnion Credit Bureau – Johannesburg, South Africa- Project Consultant, X-Pert Group – Johannesburg, South Africa- Client Agent, Wembley Infrastructure Technical Project, London Borough of Brent – London, UK- UPI Programme Manager, London Underground Ltd – London, UK - Delivery Lead, British Telecoms - London, UK

Business Administration And Management, General

Bachelor'S Degree, Construction Management

Lvl 6, Strategic Management & Innovation In Banking

Activities and Societies: Strategic Management and Digital Transformation in Banking, plus Product Innovation and Service Design in Banking

Rba Level 3 Certified

Certificate, Digital Competition In Financial Services

https://www.coursera.org/account/accomplishments/certificate/6C8STHY833ZB

Pmp, Information Technology Project Management, Programme Management Professional

Project Management Professional

Business Administration

Project Management

Prince2 Practitioner