Nick Polley Email & Phone Number

London, England, United Kingdom

Principal consultant in the Financial Services and Insurance sectors, engaged in business development, RFP’s and solution proposal life cycles for multiple client engagements. Delivering a portfolio of works for a leading global insurer, including a cloud migration program for complex applications, consolidation of SAS data cubes with power BI deployment.

Africa

• Defined and executed SBG's digital platform strategy; engaged with business heads, engineering, design, and product teams to drive advancement across platforms/channels via digitization programmes. Participated in.
• Acted as lead SME for business division in implementation of new channel architecture in collaboration with external Dutch partner (Backbase) across Mozambique, Kenya, and Angola, while building out new BIAB.
• Led Salesforce pilot digital onboarding programme into Botswana as solution owner; defined logical build sequence for technical teams into customer-focused MVP stack via country web pages with automated regulatory and.
• Oversaw co-ordination and consolidation of BCB division demands into unified signature mobile APP programme delivery structure aimed at digitizing omni-channel customer experiences across seven emerging markets..

Johannesburg Area, South Africa

• Promoted to customer-focused leadership position to direct cross-functional teams in migration to digital customer outcomes across two critical strategic themes of digital onboarding and lending, utilising bespoke NWOW.
• Launched mobile-based instant personal loan with digital fulfilment capability across two customer-facing channels as first in 10 markets, covering customer pre-notification: deployment of credit decisioning engines by.
• Delivered digital, remote onboarding capability into retail and SME segments in eight emerging markets. Employed design-led practices to lead localised teams in distilling strategic demand for enhanced customer.
• Established new simplified staff-facing front end with international partner, Infosys, by building APIs across core stack; enabled remote onboarding outside of our traditional branch network
• Optimised accuracy and mitigated labour hours by utilising IDP and OCR in solutioning and provided FAQ support / key call volume reduction by piloting chatbots in call centres

Johannesburg Area, South Africa

• Promoted to lead continuous improvement division for Africa Regions Operations; drove enhancements across customer value chain and bank product experience with keen emphasis on improved overall customer satisfaction..
• Delivered Lean 6 Sigma certification framework to Operational and Front-line teams, ensuring applied knowledge to drive customer experience enhancement projects, covering by identifying and eliminating inefficiencies.
• Represented operations during due diligence processes for new international suppliers of cash solutions with site inspections in both Argentina and Brazil to understand localised cash management procedures and.

- Core Banking – Programme Manager, Standard Bank Group – Johannesburg, South Africa- Operations Manager, TransUnion Credit Bureau – Johannesburg, South Africa- PMO Manager, TransUnion Credit Bureau – Johannesburg, South Africa- Project Consultant, X-Pert Group – Johannesburg, South Africa- Client Agent, Wembley Infrastructure Technical Project, London.

Business Administration And Management, General

Bachelor'S Degree, Construction Management

Lvl 6, Strategic Management & Innovation In Banking

Activities and Societies: Strategic Management and Digital Transformation in Banking, plus Product Innovation and Service Design in Banking

Rba Level 3 Certified

Certificate, Digital Competition In Financial Services

https://www.coursera.org/account/accomplishments/certificate/6C8STHY833ZB

Pmp, Information Technology Project Management, Programme Management Professional

Project Management Professional

Business Administration

Project Management

Prince2 Practitioner