Polly Edwards Email & Phone Number

San Diego, CA, US

San Diego Metropolitan Area

• Lead and implement internal communication supporting Client Success business unit strategy and goals. Define and execute communication strategy to drive understanding of company priorities and how they affect LPL.
• Counseled and collaborated with senior leadership to develop relevant and effective messaging in support or corporate and business unit goals.
• Utilized data and employee feedback to optimize internal communication utilizing various channels including Teams, Intranet, All Hands Calls, and Town Hall meetings to increase engagement.
• Liaison between executive leadership, subject matter experts and other business unit communication teams to deliver a consistent messaging to support company-wide initiatives and goals.
• Partner with Engagement Council leaders to design and implement projects and communications to address areas of improvement based on employee survey data.
• Write, edit and distribute compelling internal communications for the Client Success team, including announcements and profiles, business unit success stories, policy updates, executive scripts and FAQ documentation.

Irvine, California, United States

• Led team of three FTE to oversee strategic direction and implementation of communication and project plans in support of sales team goals. Outline colleague readiness and implementation strategies to ensure appropriate.
• Directed 300+ home loan sales employees over three lending divisions with $1B in production over 8 months.
• Increased sales volume and efficiency after introducing monthly, strategic communication forum for home loans sales team.
• Facilitated smooth transition of 90 sales employees from Union Bank to U.S. Bank during acquisition process.
• Remediated gap with referral process between bank branch employees and U.S. Bank mortgage team post-transition.
• Completed remediations and closures for 10+ regulatory and internal audits within established timeline.

Irvine, California, United States

• Directed vertical sales projects and communications for retail and wholesale sales teams. Managed regulatory and internal compliance audit and remediation projects in support of increased operational efficiency..
• Improved response volume for home loan sales team by streamlining communication model and methodology.
• Generated consistent exposure for mortgage consultants in market with launch of monthly email campaign.

Calabasas, CA

• Developed and implemented mid-to-large scale Fraud and Underwriting Systems projects and initiatives. Directed end-to-end project management activities including, requirements gathering, business process and system.
• Management of fraud vendor relationships with an annual budget of over $2.5M; ensuring compliance with contracts and performance monitoring.
• Program management and business oversight of Data Integrity Initiatives to resolve regulatory audit issues. Program included over 14 independent projects, impacted six systems with an end-to-end budget of over $6M.

Establish and maintain business relationships with Fraud Systems Vendors. Coordination and management of Fraud Systems projects.

Ma, Human Communication

Ba, Speech Communication

Activities and Societies: Lambda Pi Eta, Gamma Beta PhiCum Laude