• Own the security posture of Okta by leveraging Identity as a foundation to Security• Support Okta’s own implementation of Okta for its own workforce and customer identity use cases, and constantly find opportunities for improvement so our own implementation is the reference implementation of Okta technology• Contribute to and lead projects to constantly improve the maturity, user experience and capabilities of our Okta implementation based on business needs and stakeholder requirements• Help conceptualize, design, and implement identity governance and privileged access management solutions using Okta technologies• Configuration and management of the Okta instance that supports our internal business needs, including policy management, app integration, and feature implementation• Partner with Product and Engineering organizations to beta test Early Access features and help them improve our product by providing high-quality feedback from our perspective as a customer• Learn and develop new solutions to challenging workforce and customer identity business challenges, and support and cross-develop other team members with that knowledge• Provide Level 3 support for longstanding IT Support requests where a resolution has not been found/implemented/determined to not be in line with Okta's long term strategies• Create and maintain technical documentation for both the team to reference and to share with our own internal customers• Bring creativity and passion to maturing the IAM team’s own processes, including configuration management, user lifecycle management, UX improvements, etc., especially opportunities for automation and self-service

• Architecting, designing and deploying CyberArk PAM solutions for on-premise, cloud-based environments and custom application use cases.• Responsible for maintaining architectural design documents, creating standard operating procedure documentation and custom end user guides.• Designing and implementing custom automation solutions for onboarding privileged accounts to CyberArk.• Training and mentoring of PAM team engineers on the CyberArk solution and best practices.• Coordinating with IT and business leaders as a technical lead to ensure Identity governance and administration of privileged accounts is adhered to and reported on a regular basis.• Managing the CyberArk infrastructure for product updates, configuration change requests and P1/P2 incidents.• Providing timely response to address server and client-server application performance and/or availability issues.• Lead, coordinate and participate in process improvements as they relate to ISRM policies and procedures and contribute to security by design goals for future state IT solutions.• In conjunction with business and department priorities and directives, conduct vendor and product research on software and system products to address business needs.• Deploying, testing and validating new PAM integration designs in UAT environment and documenting for deployment to the Production environment.

• Supporting the bank's local and wide-area network during core support hours.• Implementing network design enhancements over weekends and during other out-of-hours support windows.• Administrator of Checkpoint and Palo Alto Firewalls.• Key member for the global network upgrades, responsible for the IOS upgrading and testing of Global Cisco network devices.• Implementing, integrating and supporting enterprise voice solutions in a converged environment.• Ensuring faults reported via the bank's fault reporting system are monitored, managed and progressed.• Provide support to 1st, 2nd and 3rd level support staff.• Assist in problem determination activities, leveraging the bank's fault reporting system• Ensure all technical documentation is maintained to an appropriate level and reflects the as-installed network.

• Responsible for driving the efficiency and effectiveness of the incident management process using Fujitsu Triole Platform.• Producing management information, including KPIs and reports• Developing and maintaining the incident management system• Ensuring that all IT teams follow the incident management process for every incident• Monitoring the effectiveness of incident management and Co-ordinating with Service Desk Managers around the world to make improvements

• Responsible for evaluating network/server security products and technologies for implementation into clients existing or future network solutions.• Key member for the Integration of 3 campus area networks, configuring over 500 network devices including core, distributed and access switches, access control servers and active directory domain controllers. • Administered Network design verification and operational tests in controlled lab environments using VMware and network monitoring tools such as Wireshark and ExPing.• Maintaining and supporting customer network solutions• Responsible for Unified Communications research and development to incorporate IP Phone technology into existing Fujitsu powered solutions.• Developed Java application for managing network configuration files.• Developed batch files for backing up network configurations.• Developed SNMP filters using Tool Command Language for integration into Cisco 6500 series switches.• Managed Web Server Administration for the company’s intranet.

• Administering and maintaining the development, live SQL and web servers for the college website and intranet. • Developed new college website and college intranet system via a content management system. • Administering and developing the Electronic Learning Environment through Moodle course management system.• Training Staff and Students on Moodle Course Management System.• Developing and testing ASP server side scripts for online payments and application forms.• Co-ordinating with academic and administrative staff and management to elicit, structure and implement requirements on schedule.