Sebastian Ponce Email & Phone Number

Miami, Fl, Us

Miami, Florida, United States

• Achieve and sustain a revenue stream of approximately $90,000 by consistently maintaining full occupancy across all 70 rental units.• Establish well-defined and attainable monthly and quarterly budgetary objectives aimed at maximizing cost savings. Develop comprehensive yearly budgets to strategically manage financial resources effectively.• Supervise a team of 7 professionals comprising an assistant general manager, maintenance personnel, cleaning staff, and security. Assume responsibility for managing all work orders pertaining to office spaces and common areas, while coordinating cleaning operations with the team. Additionally, direct the security to effectively address and resolve any parking violations as needed.• Organize monthly events, tailored to all members, aimed at cultivating a positive and engaging work environment. Proactively engage in networking efforts with vendors to secure valuable sponsorships for these events, effectively optimizing resources and minimizing costs.• Responsible for negotiating, reviewing, and granting approval for leasing contracts and vendors aimed at facilitating top-notch service for the workspaces.

Miami, Florida, United States

• Utilized comprehensive pace reports to assess performance across three distinct properties, strategically enhancing revenue and profitability by implementation of innovative procedures.• Submitted bids and followed up by reviewing all contracts and requests related to amenities, vendors, and occupancy. Ensured timely completion within weekly to monthly deadlines, securing favorable terms prior to bid expiration.• Forecasted room rates and hotel occupancy by conducting analyses of past reports and upcoming events. The primary goal was to achieve maximum occupancy for all 115 rooms, utilizing strategic insights to enhance booking frequency and drive successful outcomes.• Oversaw the cleaning staff, ensuring prompt room preparation for accommodating large groups. Conducted thorough inspections of rooms before guest assignments to ensure exceptional standards were met.

Miami, Florida, United States

• Recruited and trained new sales staff, maintaining a team of 8 associates. Delegated specific tasks, including delinquency collections, new reservations, and addressing day-to-day customer inquiries. Implemented a sales monitoring system through Excel sheets which tracked reservations, prospecting progress, and secured sales.• Conducted weekly one-on-one employee reviews with the sales staff, delivering constructive feedback and recognizing notable achievements. During these meetings, actively supported staff in resolving customers' issues and providing exceptional solutions.• Motivated the staff by setting clear and attainable goals, complemented by incentives that included various work-related events. Fostered healthy competition among the team by introducing team goals and recognizing star sales representatives for their exceptional achievements.• Assisted members by facilitating contract reviews, managing renewals, and providing comprehensive explanations of contract benefits.

Miami, Florida, United States

• Assisted with rental and sale contracts, facilitated payments per contract negotiations, and followed through with the closing process, which aimed at providing seamless transactions for clients.• Identified and solved problems or issues involved in contracts, showing process, MLS, pricing, etc., and developed procedures following these issues to prevent future errors, to achieve improved efficiency and accuracy in the process.• Prepared a variety of written documents, including minutes from formal meetings, special reports, contracts, and presentations, to promote effective communication with the team.• Assisted President/Broker with administrative issues, composed correspondence, memorandums, and arranged meetings for classes and clients. Coordinated all the activities concerning President/Broker, which included contacts with outside individuals, vendors, and agencies.

Miami Beach

• Efficiently resolved guest problems and complaints, demonstrating a strong sense of urgency. Consistently delivered the highest standard of customer service by always maintaining a friendly and professional demeanor, achieving exceptional customer satisfaction.• Addressed inquiries from potential guests and effectively processed hotel reservations. Offered personalized tours of the hotel to guests, showcasing its amenities and features. Collaborated with the housekeeping team to maintain the quality and availability of rooms, ensuring a seamless and satisfying guest experience.• Supervised the daily shift process, ensuring compliance with standard operating procedures. Held daily meetings with the team to facilitate effective communication and disseminate vital information. Set monthly goals for each team member, offering individual rewards upon the successful achievement of these objectives.• Ensured accurate reflection of payroll records. Actively assisted with preparing the hotel's front desk budgeting and forecast reporting processes by analyzing previous years' reports.