Pongsone Waha, Pmp Email and Phone Number

Lead and manage all SAP TM deployment projects and all activities related to operational transformation and organizational development for the Americas region. Supervise a project team of 24 stakeholders in various business units to complete projects. Effectively manage projects within constraints of scope, quality, time and cost to deliver requirements that meet regional objectives.Select Accomplishments▬▬▬▬▬▬▬▬▬▬▬✓ Delivered full life cycle SAP TM implementation on time and within budget.✓ Led implementation of SAP TM for North and South America.✓ Defined and executed project plan while meeting milestones.✓ Successfully managed technical integration of SAP TM to a US Customs Regulation software (CargoPoint).✓ Planned and executed Change Impact Analysis (CIA) workshop to gather business requirements and identify gaps.✓ Oversaw training of 400 employees across all departments.✓ Manage culturally diverse virtual and on-site technical and cross-functional team.Key Project Leadership Initiatives ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✓ Manage in the entire project lifecycle including scope, requirements, project plan, implementation, change impact analysis (CIA), user acceptance testing (UAT) and staff training.✓ Engage with country management and relevant stakeholders to secure assignment of local resources to project activities.✓ Manage local project team, assign tasks and ensure local resource availability for completion of required activities, as per defined project plan.✓ Work within the project framework, guidelines and tools including SAP TM Methodology, SharePoint, and MS Office.✓ Manage changes to the project scope and project schedule.✓ Identify, address and adequately escalate project risks and issues in a timely manner.

Promoted to take on additional responsibilities for projects for company subsidiaries throughout Europe in the implementation of SAP CRM and SAP BI. Work with culturally diverse virtual and onsite teams including technical support and data quality management staff. Select Accomplishments▬▬▬▬▬▬▬▬▬▬✓ Created and delivered standardized reports for sales, marketing and finance. ✓ Authored comprehensive end-user training documentation for SAP CRM, SAP ERP and SAP BI. ✓ Traveled to over 9 international subsidiaries in North America, Asia, and Europe to conduct key user and end user training. ✓ Improved overall processes by developing end user training strategy, documentation, and roll out plans. ✓ Spearheaded numerous global CRM change projects, including gathering business requirements and coordinating all testing, documentation, and training for project rollouts. ✓ Championed the North American implementation of SAP CRM and BI, including data migration and mapping for legacy system, developing business work flow for departments, and creating the training strategy for over 300 users.✓ Served as global CRM Project Manager for European and Asian subsidiaries, including leading workshops, training, and facilitating key user meetings.✓ Developed and maintained several departmental databases and designed standardized reports for Sales, Marketing and Finance. ***Continued below

Project Leadership Initiatives ▬▬▬▬▬▬▬▬▬▬▬▬✓ Acted as a liaison across the multiple business units worldwide and provided project leadership among the business and system administrators responsible for the content of the CRM. ✓ Directed staff in implementation, training, and support of first CRM to Sales and Marketing project, providing tool to drive efficiency, collect and analyze data. ✓ Facilitated meetings with cross-functional business teams to gather and document requirements and explore potential solutions. ✓ Led quarterly key user meetings, providing training and discussions on CRM topics and issues. ✓ Partnered with BI technical team in gathering business requirements, testing, training, and documenting corporate CRM BI queries and reports for international subsidiaries. ✓ Led all quantitative and qualitative data efforts/collection/execution in support of projects and led cross-functional teams to redesign core business processes and reporting. ✓ Selected for CRM Change Review Board established to define scope as well as implement, train, and document CRM changes and upgrades for all subsidiaries.

Promoted into this role to lead the North American implementation of SAP CRM and SAP BI. Oversaw the entire project lifecycle including, scope, requirements, project plan, workflow, resource allocation, risk management, implementation, testing and training. Managed projects within the constraints of scope, quality, time and cost to deliver requirements to meet customer satisfaction. Directed team of three technical support and data quality management staff. Provided training for more than 300 end users and 20 key users.Select Accomplishments▬▬▬▬▬▬▬▬▬▬✓ Established new standards and created special reports for sales, marketing, and finance. Delivered roll out plan and documentation. Developed MS Access databases for pricelist, shipping cost, and sales ranking. Provided assistance to CFO in budgeting and sales analysis, using data extracted from SAP ERP.✓ Directed data migration and mapping of legacy system. Managed complete customer data cleansing to insure data integrity. ✓ Developed corporate customer data hierarchy and standardization procedure. ✓ Led team that reorganized and developed new process workflow and training of Customer Service department to incorporate CRM into subsidiary processes. ✓ Managed training and on-going technical support of SAP CRM, BI and ERP. ✓ Designed and developed department specific training material and courses for new users.***Continued below

Project Leadership Initiatives ▬▬▬▬▬▬▬▬▬▬▬▬✓ Charged with performing all data migration and mapping for legacy systems. ✓ Reviewed work of team members to ensure quality and comprehensiveness and provided technical coaching and mentoring to project team members. ✓ Identified and resolved project issues and escalated when appropriate. ✓ Acted as liaison between Marketing, Sales, Customer Service, IT, SAP Development and other departments in support of SAP CRM, SAP BI and other database implementations. ✓ Managed MDM workflow for new customer data ensuring proper decision-making on master data creation, data standardization, duplication checks, data field accuracy and completeness while meeting acceptable turnaround time. ✓ Translated business needs into functional requirements and collaborated with BI technical team in implementation of CRM data in BW and developed BI standardized queries and reports for Finance, Sales and Marketing. ✓ Created test scenarios and developed test plans used in testing to verify user requirements were incorporated into system design.

Managed all strategic development and implementation of global Maximizer CRM database encompassing workflow analysis, gathering requirements, recommending improvements, risk & impact analysis, project planning/management, report analysis & development, evaluating business requirements, change management, testing, validations, training and ongoing support. Led a team of multiple developers and consultants to ensure successful project launch. Developed and administered departmental budget.Select Accomplishments▬▬▬▬▬▬▬▬▬▬✓ Key member of the project team responsible for ensuring seamless implementation of business process improvements that positively impacted the bottom line and increased the customer experience.✓ Created strategy for data mining and integration for marketing campaigns.✓ Established direct mail, phone, and e-mail campaigns & promotions for multiple product lines.✓ Directed data migration and mapping of legacy system. Managed completed customer data cleansing to insure data integrity.✓ Developed new management reports for strategic planning.✓ Implemented and managed multiple database development projects in Access such as Pricelist, Shipping Costs & Sales Ranking Databases that automated departmental processes resulting in time saving/efficiency.Project Leadership Initiatives ▬▬▬▬▬▬▬▬▬▬▬▬✓ Managed scope, quality, time and cost of deliverables with multiple teams & vendors. ✓ Liaised between business & technical personnel to ensure a mutual understanding of processes and system needs.✓ Facilitated meetings with users & stakeholders to gather and document requirements and explore solutions.✓ Provided input into developing and modifying systems to meet user needs. Developed business specs to support modifications.✓ Planned, designed and recommended business processes to improve and support business activities. ✓ Developed CRM training curriculum based on each department needs. Facilitated training for over 100 users on CRM program.

Charged with leading strategic development and management of database applications for direct marketing, sales management, lead tracking, and market research. ✓ Standardized and prepared ad hoc reports for management and executive team. ✓ Created new survey designs and questionnaires to improve overall proprietary research. ✓ Completed demographic and trend analysis for sales and marketing studies. ✓ Led the design and delivery of marketing and sales database to consolidate data from various sources into one platform with user interface. Project saved time and created efficiency for marketing and sales departments. ✓ Planned, designed and recommended business processes to improve and support business activities. ✓ Developed marketing and sales databases utilizing Microsoft Access.