Pooja Kumar Email & Phone Number

Australia

Melbourne, Victoria, Australia

Establish Total Cost Of Ownership per business application and set up KPI reporting within Technology Department. Streamline and standardise reporting using Power BI.

Hong Kong

Cross-functional BI product owner - Established KPI measurement framework aligned to Operations Strategic priorities by standardizing metrics definitions across 16 markets in the Group. Created an extensive and widely week received operations dashboard. Streamlined report consolidation and automated dynamic visualization using BI tool, Tableau. Provide value added insights to senior management from engagement with business units. To increase utilization of online BI reports by senior management, conducted roadshow session across group office and business units. Operations Strategic Reviews & Governance – Created MS excel tool for target setting activities across the group in a well-organized manner which enables quick consolidation for Group total views. This caters to reporting across various departments, avoids duplication of efforts from users, quick and simple visualizations for the end users, enabling management reviews for decisions at right time. Support head of operations powerful visuals to deliver key messages at various governance forums.

Hong Kong

IT & Operations MIS Transformation – Driving the SCRUM team as a Product Owner by translating the strategic vision of Business Leaders to create comprehensive BI dashboard. Creating and maintaining product development road map by effectively defining and prioritizing product backlog. Collaborating with Business Users to Analyze and standardize business requirements to define detailed User Stories for the Agile development team. Active role in Sprint ceremonies & Product Release plan and ensuring risk mitigation for successful delivery of Sprint Goals

Hong Kong

Strategy Plan – Managed annual strategy planning for Customer Operations, Collaborate with senior stakeholders (i.e. COO, CFO) to identify both strategic & tactical change initiatives for entities. Aligning Group’s strategy for Asian entities by defining suitable targets based on market maturity - Target Operating Model – Re-engineer legacy business process to provide better customer experience by implementing STP for NB & Claims. Support Regional director in defining the future operating model for a lean process and cost efficient organization structure with shared servicesOperations Transformation – Ensuring the delivery of transformation program benefits by tracking & monitoring key performance indicators. Workshops with entities to understand the challenges and provide solutions through best practice sharing from entities, Industry leaders & expert consultants Instant Customer Feedback – Identified moments of truth in customer journey, designed questionnaires to collect customers feedback. End to end product assessment (Vendor Presentations/demo, Business assessment, coordinated with technical teams for technical assessment) & Piloted for few entitiesPerformance and Efficiency Dashboard – Owned and optimized operations scorecard to track entity performance against key efficiency parameters. Enhanced & automated dashboard

Bangalore, India

I started with AXA Business services with Operations team, supporting GI operations for UK. Moved to Business Intelligence and Analytics Department as part of Reporting and Analytics team. Along with variuos reporting set up, supported AXA Asia region in setting up and maintaining monthly operatins performance and efficieny dashboard.Participated in annual cultural events within the department and was part of the Organising committe for team offsite events

Post Graduation Diploma In Business Adminstration, Finance, General

Bachelor Of Commerce (B.Com.), Finance, General